Product Certification Client Manager / Auditor

About Bureau Veritas

Created in 1828, Bureau Veritas is a world leader in laboratory testing, inspection and certification services.

We have a vital role in maintaining quality, safety and environmental standards of countless products, commodities, systems, buildings, infrastructure, and projects.

In every industry sector we play, Bureau Veritas acts as a trusted guardian of the quality, safety and environmental standards which protect our population and safeguard our communities.

For over 70 years, Bureau Veritas has been serving the Pacific, including Australia and New Zealand. Today, our business employs 2,800+ employees and operates 50 offices and labs across the Pacific.

The Opportunity

We are seeking an experienced Product Certification Client Manager / Auditor to join our growing Product Certification business in New Zealand. Based in Auckland or Wellington and reporting to the Product Certification Manager (Australia), you will play a key role in delivering product certification services across a diverse range of clients and industries.

Working both independently and as part of a collaborative certification team, you will be responsible for conducting desktop and on-site assessments, reviewing technical documentation and test reports, assessing compliance with relevant Standards, Building Code(s), and regulatory requirements, and making certification recommendations. You will also manage client relationships throughout the certification lifecycle, providing technical guidance and ensuring exceptional service delivery.

This role requires strong technical expertise, sound professional judgement, and a customer-focused approach to support accreditation requirements, deliver high-quality certification outcomes, and contribute to the continued growth and success of the business.

Key Responsibilities

• Conduct product certification assessments in accordance with Bureau Veritas policies, procedures, and applicable product standards, while managing and maintaining client relationships within the Product Certification team.
• Evaluate products for compliance with relevant New Zealand, Australian, and international standards, building codes, and regulatory requirements.
• Prepare comprehensive audit and assessment reports, communicate findings to clients, and ensure a clear understanding of certification decisions, including required corrective actions where applicable.
• Perform technical reviews of new products, product modifications, and certification updates to support client requirements and business objectives.
• Recommend the issuance, renewal, suspension, or withdrawal of certification approvals and certificates in accordance with Bureau Veritas governance requirements.
• Build and maintain strong client partnerships that enhance customer satisfaction, strengthen commercial relationships, and identify opportunities for business growth and service expansion.
• Effectively plan and manage audit schedules, assessment activities, and workload priorities to optimise operational efficiency and revenue-generating activities.
• Maintain technical competence through ongoing professional development and by keeping abreast of developments in product certification schemes, standards, regulations, and industry practices.
• Contribute to continuous improvement initiatives, knowledge sharing, and the ongoing development of certification processes and technical expertise within the team.

About You

• A minimum of five years' experience in a comparable technical, certification, compliance, quality assurance, or manufacturing environment.
• Demonstrated experience in Product Certification, product compliance, conformity assessment, or management systems auditing.
• Strong client engagement and stakeholder management skills, with a proven customer-focused approach.
• Sound project management capabilities, including the ability to independently manage multiple projects and priorities.
• Solid understanding of Standards, regulatory frameworks, and legislative requirements, and their practical application.
• Excellent written and verbal communication skills, with the ability to effectively influence and engage a broad range of stakeholders.
• Willingness and ability to travel domestically and internationally, including to remote locations, as required.

Desirable Experience

• Experience working with accreditation bodies and a sound understanding of ISO/IEC 17065 requirements.
• Advanced experience in Product Certification, conformity assessment, and regulatory compliance activities.
• Experience within the construction materials and building products sector, including areas such as structural steel, glass, timber, windows and doors, prefabricated or modular construction, or related industries.
• Experience with the New Zealand Building Code, relevant legislation, and the CodeMark Certification Scheme.
• Knowledge of Australasian building regulatory frameworks and construction product compliance requirements.

Education

It is mandatory to have:

• Tertiary qualification in Engineering (preferably Mechanical, Industrial, Civil, Materials, or a related discipline).

It is desirable to have:

• Postgraduate qualification in a relevant technical, engineering, business, or management discipline.
• Auditor or Lead Auditor qualification from a recognised training provider.
• Additional qualifications or professional memberships relevant to product certification, quality management, or regulatory compliance.

Competencies

• Exceptional written, verbal, and presentation communication skills.
• Strong influencing, negotiation, and stakeholder engagement capabilities.
• Ability to mentor, coach, and support the professional development of colleagues.
• Practical, solutions-focused approach with strong attention to detail.
• Strategic thinking and the ability to consider opportunities from both local and global business perspectives.
• Strong networking and relationship-building skills.
• Highly developed organisational, planning, and time-management abilities.
• Process-driven mindset with a focus on quality, consistency, and continuous improvement.
• Adaptability and resilience in a dynamic and evolving business environment.
• Ability to exercise sound professional judgement and make risk-based decisions.
• Strong analytical and problem-solving capabilities

How We Care

We offer a competitive salary and an opportunity to advance your career in a leading global organisation, as well as:

• Cultural leave to honour traditions and community
• Fantastic Training and Development opportunities
• Discounted Health & Wellbeing Platform
• Free access to our Employee Assistance Program supported by Lifeworks
• Discounted Health Insurance with Bupa
• Access to Cliqit, an employee retail discounts portal
• Superannuation Salary Sacrifice
• Flexible hybrid working arrangements with up to two days working from home

A Rewarding Career

This role offers more than building a resume. It's a chance to leave your mark. We offer you the opportunity to build your career and give you the recognition you deserve. Make an impact doing work you can be proud of at Bureau Veritas. Contribute to a global mission to enhance standards with integrity, and help us create a brighter future for our next generations, and a safer society for us all.

The opportunity to work within a supportive close-knit team, learn new skills and gain training which could lead to the broader Bureau Veritas network for future career development.

Apply now to join Bureau Veritas and help us create a brighter future for our next generations, and a safer society for us all.

Bureau Veritas is an equal opportunity employer. We encourage applicants from diverse backgrounds to apply for roles at Bureau Veritas, including Aboriginal and Torres Strait Islander Peoples, Veterans (Defence experience is desirable) and people of all backgrounds. If you have any support or access requirements, we will partner with you and assist you through our recruitment process.