Client Services Officer

About Bureau Veritas:

Created in 1828, Bureau Veritas is a world leader in laboratory testing, inspection and certification services.

We have a vital role in maintaining quality, safety and environmental standards of countless products, commodities, systems, buildings, infrastructure, and projects.

In every industry sector we play, Bureau Veritas acts as a trusted guardian of the quality, safety and environmental standards which protect our population and safeguard our communities.

For over 70 years, Bureau Veritas has been serving the Pacific, including Australia and New Zealand. Today, our business 2,800+ employees and operates 50 offices and labs across the Pacific. 

About HDAA

HDAA Australia (a Bureau Veritas company) is a provider of audit and assessment services for health and human service organisations. We provide certification and accreditation assessments across a range of quality standards, management standards and safety and quality frameworks, specifically for health and human services.

Our clients are organisations working across various sectors, including health, disability, housing and homelessness, domestic and family violence, and mental health.

The work we do leads to better organisations, and better lives. We work collaboratively with organisations to improve the lives of others; not just because this is our ethos, but because we know that people deliver for the better when we’re collegial, educative, and work together as one team.

Most importantly, we are passionate about what we do.

The Opportunity

The Client Services Officer (CSO) is responsible for a portfolio of clients and the coordination of those clients’ assessments. The CSO works with each client from their initial enquiry, providing a proposal, through to the planning and coordination of their assessments, as well as various post assessment activities. The role requires the ability to build strong rapport and positive relationships with clients, and to understand and anticipate clients’ needs in the context of their regulatory requirements.

The CSO role is part of a program team and reports to a Program Manager. The successful applicant will work in a rewarding and fast-growing sector, which offers various career pathways and opportunities.

Key Responsibilities:

• Preparing proposals for your clients and prospective clients
• Scheduling audits to meet prescribed timeframes
• Preparing audit documents for use by auditors and your clients
• Responding by phone and email promptly and clearly to your clients’ and regulator queries
• Fostering positive relationships with, and providing support to, our auditors
• Developing and applying skills as a content expert for a range of quality standards
• Contributing to continuous improvement activities and other projects

About You

• The ability to work effectively and independently, as part of a strong team
• The ability and willingness to contribute to positive growth of programs and client acquisition
• Experience in fast-paced administrative or coordination roles or experience working for a Certification Body
• Competency in Microsoft Office Suite (including Word, Excel, and videoconferencing such as Teams)
• Experience using CRM and administration software and programs
• Solutions-focused with a problem-solving approach to challenges
• Ability to follow set processes and to identify and learn from errors
• Strong time management skills and ability to balance priorities to meet defined timeframes
• A professional but engaging communication style that is clear, succinct, supportive, and confident

Highly Desirable

• A tertiary qualification (e.g., health, business, social sciences)
• Auditor qualifications or quality management experience

How we care 

We offer a competitive salary and an opportunity to advance your career in a leading global organisation, as well as:  

• Fantastic Training and Development opportunities 

• Discounted Health & Wellbeing Platform  

• Free access to our Employee Assistance Program supported by Lifework’s  

• Discounted Health Insurance with Bupa 

• Access to Cliqit, an employee retail discounts portal 

• Superannuation Salary Sacrifice 

A rewarding career   

This role offers more than building a resume—it’s a chance to leave your mark. We offer you the opportunity to build your career and give you the recognition you deserve. Make an impact doing work you can be proud of at Bureau Veritas. Contribute to a global mission to enhance standards with integrity, and help us create a brighter future for our next generations, and a safer society for us all. The opportunity to work within a supportive close-knit team, learn new skills and gain training which could lead to the broader Bureau Veritas network for future career development. 

 Apply now to join Bureau Veritas and help us create a brighter future for our next generations, and a safer society for us all.   

Bureau Veritas is an equal opportunity employer, we encourage applicants from diverse backgrounds to apply for roles at Bureau Veritas, including Aboriginal and Torres Strait Islander, Veterans (Defence experience is desirable) and people of all backgrounds. If you have any support or access requirements, we will partner with you and assist you through our recruitment process.