Project Support Officer

About McKenzie Group:

McKenzie Group Consulting, is one of Australia’s most experienced and trusted leaders in Building Surveying, Accessibility and Compliance Management consultancies with an innovative and proactive full circle approach to service delivery. McKenzie Group Consulting offers a comprehensive and interesting professional career in all classifications of buildings; in particular we offer the opportunity to work on class 2-9 buildings, including high profile commercial buildings, retail, industrial and public use projects which provide significant career development and an increased profile within the industry.  McKenzie Group Consulting is part of the Bureau Veritas Group. Bureau Veritas is a global leader in Testing, Inspection and Certification. Bureau Veritas was established in 1828 and has 84,000 employees across 140 countries. Joining a global organisation with such an extensive footprint, providing opportunities for growth and development and to Leave Your Mark that is unmatched in the industry.

ROLE OBJECTIVE:

• Deliver tasks associated in achieving project and client outcomes, facilitate communication with stakeholders monitoring critical deadlines through to completion. 
• Provide project administrative support to Technical, Delivery and Management teams ensuring efficient and effective support to company deliverables. 

KEY RESPONSIBILITIES: 

• Answering phones, relay messages and assisting customers with enquiries. 
• Accurate data entry in all databases in conjunction with file/document management system in accordance with quality processes. 
• Ensure all client correspondence/liaison is conducted in a professional and effective manner. 
• Proactively respond to individual and shared mailbox email requests and complete accurately. 
• Assist with the development of clear written procedures to meet project and company workflow objectives. Provide training to fellow team members. 
• Assist in the production of high-quality project support including processing Certificates, Reports, local authority lodgements and any other legislative documents across all states. 
• Process project registration requests and action database searches to obtain all relevant information to complete project setup. 
• Process required legislative submissions prior to prescribed deadlines. Communication process via relevant platform of email, phone, mail, or government online portals. 
• Generate invoices in consultation with the project manager for issue to the client. 
• Undertake project reconciliations when required and work with the internal Credit Control team to ensure the client has paid accounts up to date and are equally in line with their records. 
• Work independently and follow through on assignments to completion with minimal direction. 
• Consistently manage own workload for completion of allocated tasks with a high level of organisation and accuracy to ensure deadlines are met. Communicate to clients and management of any anticipated delays. 
• Build solid relationships with teammates, business partners and specialists by fostering teamwork, trust, and collaboration in virtual and face-to-face environments. 
• Other ad-hoc duties as directed, to help the company provide outstanding service to its internal and external customers.

Operate in accordance with the companies QHSE Management System requirements including: 

• Carry out all functions in accordance with the approved policy and procedures in the Quality system for compliance to ISO 9001 standards. 
• Actively support, encourage, and provide input to all quality and safety systems. 
• Acting in a manner that ensures their own health and safety and that of others. 
• Following all health and safety policies and procedures. 
• Reporting all observable hazards, incidents and/or injuries. 

QUALIFICATIONS & SKILLS: 

• Relevant administration experience in a fast paced office environment, preferably within the construction industry. 
• High-level proficiency and accurate data entry in Microsoft Office Suite applications. 
• Ability to learn new tools and technologies and a passion for using technology to improve work efficiency. 
• Qualifications in Business Administration highly regarded.

ATTRIBUTES:

• Strong work ethic and a positive attitude.
• Thrive in a collaborative and fast-paced environment, be agile and responsive to change and demonstrate a willingness to learn.
• Attention to detail and the ability to follow up targets and deadlines to achieve outcomes.
• Initiative in improving processes and procedures.
• Excellent abilities in priority setting and time management under pressure.
• Ability to work autonomously and in a team environment.

THE BENIFITS: 

We offer a competitive salary, work/life balance and an opportunity to advance your career in a leading global organisation, as well as:

• 22 days annual leave per year | Birthday leave
• Regular social committee events
• Exposure to major projects, developing your experience and diversity in the role
• Fantastic Training and Development opportunities; an annual review to plan your career development
• Access to Health & Wellbeing Platform Benefits
• Free access to our Employee Assistance Program supported by Lifework
• Discounted Health Insurance with Bupa

Salary package and company progression will be dependent on level of experience and ability. 
Note that your confidentiality is guaranteed.

 Apply now to join McKenzie Group - a Bureau Veritas Group and help us create a brighter future for our next generations, and shape a modern society for us all.  

We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.