IT Support Engineer - Sydney

About Bureau Veritas

Created in 1828, Bureau Veritas is a world leader in laboratory testing, inspection and certification services. 

We have a vital role in maintaining quality, safety and environmental standards of countless products, commodities, systems, buildings, infrastructure, and projects.

In every industry sector we play, Bureau Veritas acts as a trusted guardian of the quality, safety and environmental standards which protect our population and safeguard our communities.

For over 70 years, Bureau Veritas has been serving the Pacific, including Australia and New Zealand. Today, our business 2,800+ employees and operates 50 offices and labs across the Pacific. 

The Opportunity

The On-Site IT Support Engineer is responsible for delivering comprehensive technical support services directly at specified Bureau Veritas sites. This role involves troubleshooting hardware and software issues, providing solutions for network and system problems and ensuring optimal performance of IT infrastructure. The successful candidate will be a proactive problem-solver with excellent communication skills and a strong customer service orientation.

Key Responsibilities

• Respond promptly to on-site service requests and incidents, diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment on-site.
• Support users with technical queries.
• Monitor and maintain local area networks (LAN) and wireless networks, ensuring connectivity and security.
• Perform routine system checks, updates, and preventive maintenance.
• Document all support activities, resolutions, and recommendations in service logs and reports.
• Collaborate with remote support teams and escalate complex issues when necessary.
• Assist in the deployment and upgrading of IT systems and software packages.
• Ensure compliance with company IT policies and data protection regulations.
• Maintain inventory of IT assets and manage replacements or repairs.
• Train Bureau Veritas staff on Core Corporate Platforms. Lead workshops and feedback sessions to encourage engagement. Share knowledge to support ongoing learning.
• Promote a positive attitude toward change.
• Track adoption metrics and KPIs to assess training and change management effectiveness.
• Report progress regularly to leadership and project teams.
• Travel to various sites for on-site IT support requirements.

About You

• Diploma/degree/certification in IT, or related field.
• Min 3 years’ experience in IT support (preferably in on-site capacity).
• Strong knowledge of Windows OS, Networking, and common office applications.
• Experience with hardware troubleshooting and repair.
• Valid driver’s license for travelling to sites
• Customer-focused attitude and professional demeanor.
• Strong analytical and problem-solving abilities.
• Attention to detail and commitment to quality service

How we care

We offer a competitive salary ($75,000 – $80,000 per year) and an opportunity to advance your career in a leading global organisation, as well as: 

• Fantastic Training and Development opportunities 
• Discounted Health & Wellbeing Platform  
• Free access to our Employee Assistance Program supported by Lifework’s  
• Discounted Health Insurance with Bupa 
• Access to Cliqit, an employee retail discounts portal 
• Superannuation Salary Sacrifice 

A rewarding career   

This role offers more than building a resume—it’s a chance to leave your mark. We offer you the opportunity to build your career and give you the recognition you deserve. Make an impact doing work you can be proud of at Bureau Veritas. Contribute to a global mission to enhance standards with integrity, and help us create a brighter future for our next generations, and a safer society for us all. The opportunity to work within a supportive close-knit team, learn new skills and gain training which could lead to the broader Bureau Veritas network for future career development. 

Apply now to join Bureau Veritas and help us create a brighter future for our next generations, and a safer society for us all.   

Bureau Veritas is an equal opportunity employer, we encourage applicants from diverse backgrounds to apply for roles at Bureau Veritas, including Aboriginal and Torres Strait Islander, Veterans (Defence experience is desirable) and people of all backgrounds. If you have any support or access requirements, we will partner with you and assist you through our recruitment process.