ITSM Product Manager

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Date: 23-Jun-2022

Location: PUteaux, Ile-de-France, FR

Company: Bureau Veritas



Your career is about more than building a resume — it’s a chance to Leave Your Mark.

Make an impact doing work you can be proud of at Bureau Veritas. Contribute to a global mission to enhance standards with integrity, and help us create a brighter future for our next generations, and a safer society for us.








Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility. Since 1828, we offer innovative solutions that go beyond simple compliance with regulations and standards, reducing risk, improving performance and promoting sustainable development.



Your mission:

You will drive the Product Management of the ITSM Platform (Micro Focus SMAX - SaaS) define together with the Product Owner. You will be the functional owner of the ITSM solution, that include the CMS/uCMDB layer. You will ensure that continuous improvement loops are effective in each ITSM process.

The main tools to carry out these missions are Mantis Bug Tracking & Micro Focus SMAX (SaaS)Agile Kanban being privileged methodology to implement developments.



Your responsibilities:


Working with business analysts, you will develop requirements documents and use cases for new product / service features :


  • Monitor & track the status of development projects supporting new feature
  • Conduct competitive analysis by looking at industry trends, customer needs, gaps in existing stack etc.
  • Collaborate with engineering leads to develop project milestones and facilitate development and testing progress against milestones
  • Collaborate with other product managers across different BUs in developing new features and ensuring appropriate support (interface).
  • Attend project meetings, provide project status to the Product Owner, and assume the ownership for the delivery of the technical components of the program
  • Set up and analyze tests to optimize the product.
  • Work in conjunction with stakeholder in ascertaining their needs for the product or any requirements needed to be upheld.



Your profile:

You are rigorous, curious and a good listener, with the ability to synthesize and with good interpersonal skills and...passionate!

With a higher education in IT, you have a professional experience in IT of at least 5 years and a significant experience of at least 3 years in IT service delivery, you will also demonstrate:

  • Attention to detail
  • Strength of proposal
  • Organization & Excellent management of priorities
  • User-oriented mindset
  • Team player
  • Writing of functional specifications or stories
  • Agile Roadmap and Sprint Planning
  • Feedback and continuous improvement plans
  • Mastery of continuous improvement and root cause analysis techniques.
  • Basic knowledge of infrastructure technologies (servers, databases, networks, cloud, desktop)
  • Indirect leadership experience, good written and oral communication.



Localisation: Nantes, Paris ideally (remote work possible)



Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics...

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.