Junior Technical Support Engineer

Duties and Responsibilities:

Fuel Analysis and Reporting

• Create and administer customer jobs within the VeriFuel database.
• Review and validate sample information and supporting documentation.
• Assist in determining appropriate laboratory test scopes based on fuel type, operational requirements, and customer requests.
• Review laboratory analysis results and perform data validation checks.
• Prepare technical reports under supervision, including:
• Fuel quality assessments
• Specification compliance evaluations
• Operational observations and recommendations
• Commercial and statutory considerations

Technical Support

• Provide first-line technical assistance to VeriFuel customers under guidance from senior technical staff.
• Support the VeriFuel Sales Team with technical information and customer enquiries.
• Assist in technical investigations, troubleshooting cases, and fuel-related operational concerns.
• Participate in the development of technical bulletins, guidance documents, and internal knowledge resources.

Quality and Data Management

• Ensure accurate and timely entry of information into databases.
• Maintain a high standard of data quality and report accuracy.
• Follow company procedures, quality management requirements, and reporting guidelines
• Contribute to continuous improvement initiatives within the Technical Team