MANAGER OPERATIONS-B&I South zone

Ø Purpose of Position

• To manage, develop and deliver B&I services in the respective domain.
• Responsible for the entire commercial, technical, and operational activities related to B&I service South zone. 
• The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy

Ø Major Responsibilities

• Managing business targets of division, managing team and clients.
• Support profit & Loss accountability for B&I SOUTH ZONE and achieve revenue targets
• support for setting up an optimized organisation, managing and developing people in line with yearly budget of B&I SOUTH ZONE
• To cater to the B&I SOUTH ZONE requirements on across states.
• Define and drive initiatives to ensure operational excellence, quality outcome and client satisfaction.
• Manage and develop people in the B&I SOUTH ZONE.
• Identify internal and external growth opportunities and support cross-selling opportunities.
• Cater to the B&I SOUTH ZONE requirements of the other product lines and the group as per business requirements.
• Ensure compliance with internal and local statutory, industrial & legal requirements and BV group guidelines, including safety, Ethics, Technical, Quality and Risk management.
• Responsible for development of team and implement QMS System as per ISO 17025-2005 to get NABL Accreditation.
• Develop technical competent B&I personnel and building of teams across regions.
• Arranging technical training to all engineers regarding B&I, codes, report writing, report formats etc.
• Responsible for quality and timely report submission
• Coordination in Providing detailed scope of work along with timelines.
• Operational support to team across STATES
• Development of advance technology is topmost priority.
• Upgradation of technology in B&I to meet global standards
• Empanelment of technically competent sub cons/expertise in all the regions.
• Maintaining HSE and TQR compliance

Ø Roles & Responsibilities for HSE

• Must comply the BV Cardinal Safety Rules in all situations.                                                                                       
• To comply company HSE requirements e.g. policies, Procedures, guidelines etc. and local legal requirements on HSE as applicable
• To take care of own health and safety as well as colleagues and others.    
• Immediate reporting of any shortcomings on HSE i.e. any incident, unsafe work practices / conditions to his/her immediate Line Managers.
• Sharing opportunities for improvement on HSE aspects
• Build the team, mainly external consultants/sub-cons.
• Meeting Sales & Revenue Target
• Productivity per head
• Customer satisfaction
• Number of customer complaints
• Occupancy rate and Cost Control
• Success ratio of sales leads generated by team
• Large /Key accounts – Penetration and growth.     

Ø Criteria for Performance Evaluation (KPIs)

• Perform & deliver to client as per contract and client expectations.
• Build the team, mainly external consultants/sub-cons.
• Revenue Target
• Productivity per head
• Customer satisfaction
• Number of customer complaints
• Occupancy rate and Cost Control
• Success ratio of sales leads generated by team
• Large /Key accounts – Penetration and growth.

Skills & Qualities:

• Should be a ‘Go to Market’ attitude personnel with ability to connect people, client contacts at higher level & should be able to convert contacts into business.
• Good communication skills verbal, writing and presentation.
• Ability to comprehend technical issues quickly.
• Ability to work and build teams
• An intrinsic Task Master.
• Should be able to manage a team under him.
• Should have good leadership abilities and skills.
• Should have a pleasing personality
• Good communication and presentation skills.