Manager - Operations

About Bureau Veritas

Bureau Veritas is a France based company specializing in testing, inspection, and certification services. Founded in 1828, they offer a wide range of services across various sectors, including Building and Infrastructure, Industry, Marine, and Consumer products. Their mission is to help clients improve their performance and ensure safety, quality, and environmental protection. Bureau Veritas has a vast global network with over 84,000 employees in more than 1,600 offices and laboratories worldwide and serve clients in over 140 countries. Bureau Veritas began its operations in India in 1971, with its Head Office located in Mumbai. Today, the company has expanded to over 37 branches across the country.

For more information visit: www.bureauveritas.com 

Ø Purpose of Position

• The job incumbent is responsible for Technical and operational accountability for IND business (Oil and Gas, Power, Petrochemical, Engineering & Chemical / Process Industries, Material Handling and Automation, etc.,).
• The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy.

Ø Major Responsibilities

• Assigning Surveyors to various jobs based on job requirements matching competency. 
• Effective utilization of the Surveyors.
• Maintaining competency matrix of the Surveyors.
• Monitoring of Surveyors, Contracts, etc. as per BV Procedures.
• Identifying training needs and organizing training for the Surveyors.
• Planning of resources required and assist the Head of Industry in over all resource planning (including Surveyors, IT Support, etc.)
• Timely invoicing and collection of money receivables.
• Complaint Management: monitoring quality of BV Services, reporting any client’s dissatisfaction / complaint and assisting in mitigating the same.
• Assist Head of Industry for growth of industrial business.

Ø Criteria for Performance Evaluation (KPIs)

• Perform & deliver to client as per contract and client expectations.
• Build team, mainly external consultants/sub-cons.

Ø Qualification and Experience

• An Engineering Graduate with project management skills, with minimum 15 years of relevant experience.
• Management degree will be an added advantage but not mandatory.
• Knowledge of QA/QC/QMS will be preferred

• Skills & Qualities:
• Should be a ‘Go to Market’ attitude personnel with ability to connect people, client contacts at higher level & should be able to convert contacts into business.
• Excellent interpersonal skills.
• An intrinsic Task Master.
• Should be able to manage a team under him.
• Should have good leadership abilities and skills.
• Should have a pleasing personality
• Good communication and presentation skills.
• Proficient in MS office
• Self starter