Senior Executive - Customer Relations

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Date: Jul 4, 2025

Location: Chennai, Tamil Nadu, IN

Company: Bureau Veritas

Job Title: Senior Executive – Customer Relations

 

 
 

 

Entity:      Bureau Veritas India Pvt. Ltd.

 

 
 

 

Location: Chennai

                 

Reports to (job): Certification Manager  - Tamil Nadu

 

 
 

 

 

                                   

Ø Purpose of Position          

 

  • The job incumbent is responsible for Audit Scheduling and Contract Administration for all the schemes
  • The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy

 

         

Ø Major Responsibilities

 

  • Audit Scheduling in coordination with the client keeping in mind the requirements of ISO 17021:2011.
  • Scheme specific audit schedule management using tools such as Siebel and ACTIS. 
  • Contract Administration to ensure correct & updated information of clients in “SIEBEL”.
  • Monitoring  Scheduling  Performance through SAS Portal [Management Information System Portal]

 

                                         

Ø Criteria for Performance Evaluation (KPIs)

 

  • 3 months Advance Audit Scheduling
  • Compliance to the requirements of ISO 17021:2011 and Bureau Veritas Management System.
  • Scheduling a Competent Team for an audit and Training at all the times
  • Maintaining the desired utilization rate of resources
  • Timely incorporation of changes in Client’s administrative information in the Production Tools as a part of Contract Administration responsibility.

 

 

 
 

 

Ø Qualification and Experience

 

  • Any graduate (Preferably Science or Computer Science) with Min. 4 years of experience.
  • Additional course on computer applications would be desirable. 

 

 

 

 

 

 

 

 

 

 

 
 

 

  • Skills & Qualities:

 

  • Good Written & Oral Communication Skills
  • Excellent Coordination  & Monitoring  Skills
  • Ability to meet tight schedule and deadlines.
  • Ability to work under pressure

 

 
 

 

 

The Job Description is subject to change from time to time, as per the requirements of the Company and the Competencies / qualifications you may acquire in future.

 

 
 

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