Senior Executive - Customer Relations
Apply now »Date: Jul 4, 2025
Location: Chennai, Tamil Nadu, IN
Company: Bureau Veritas
Job Title: Senior Executive – Customer Relations
![]() |
Entity: Bureau Veritas India Pvt. Ltd.
![]() |
Location: Chennai
Reports to (job): Certification Manager - Tamil Nadu
![]() |
Ø Purpose of Position
- The job incumbent is responsible for Audit Scheduling and Contract Administration for all the schemes
- The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy
Ø Major Responsibilities
- Audit Scheduling in coordination with the client keeping in mind the requirements of ISO 17021:2011.
- Scheme specific audit schedule management using tools such as Siebel and ACTIS.
- Contract Administration to ensure correct & updated information of clients in “SIEBEL”.
- Monitoring Scheduling Performance through SAS Portal [Management Information System Portal]
Ø Criteria for Performance Evaluation (KPIs)
- 3 months Advance Audit Scheduling
- Compliance to the requirements of ISO 17021:2011 and Bureau Veritas Management System.
- Scheduling a Competent Team for an audit and Training at all the times
- Maintaining the desired utilization rate of resources
- Timely incorporation of changes in Client’s administrative information in the Production Tools as a part of Contract Administration responsibility.
![]() |
Ø Qualification and Experience
- Any graduate (Preferably Science or Computer Science) with Min. 4 years of experience.
- Additional course on computer applications would be desirable.
![]() |
- Skills & Qualities:
- Good Written & Oral Communication Skills
- Excellent Coordination & Monitoring Skills
- Ability to meet tight schedule and deadlines.
Ability to work under pressure
![]() |
The Job Description is subject to change from time to time, as per the requirements of the Company and the Competencies / qualifications you may acquire in future.
![]() |