Dy. Operation Manager

Major Responsibilities

• Assigning Surveyors to various jobs based on job requirements matching competency. 
• Effective utilization of the Surveyors.
• Maintaining competency matrix of the Surveyors.
• Monitoring of Surveyors, Contracts, etc. as per BV Procedures.
• Identifying training needs and organizing training for the Surveyors.
• Planning of resources required and assist the Head of Industry in over all resource planning (including Surveyors, IT Support, etc.)
• Timely invoicing and collection of money receivables.
• Complaint Management: monitoring quality of BV Services, reporting any client’s dissatisfaction / complaint and assisting in mitigating the same.
• Assist Head of Industry for growth of industrial business

Criteria for Performance Evaluation (KPIs)

• Perform & deliver to client as per contract and client expectations.
• Build the team, mainly external consultants/sub-cons.

Professional Qualification

• An Engineering Graduate with project management skills, with minimum 10 years of relevant experience.
• Management degree will be an added advantage but not mandatory.
• Knowledge of  QA/QC/QMS will be preferred