CSR Coordinator

Job Title: CSR Coordinator

Location: Noida

Responsibility & Authority     : 

• Co-ordinate with BV China & USA office, Clients, Selling Office, Vendors & Factories and other concerns for audits.
• Receive Audit Requests from BV China & USA office, Clients, Selling Office, Vendors & Factories for audits and handle as described in GP025_SOP
• Accept and confirm the audit booking as described in SOP GP068_SOP for scheduling social audits, IBMS update and others as specified.
• Fully understand and follow the client’s requirements and company Client Operating Procedures, Field Instructions etc.
• Ensure customer queries are attended and responded without any delay within 24 hours TAT or in stipulated time as defined/agreed with client.
• Ensure to complete all assigned trainings within defined/target time.
• Participate in all the training courses as and when scheduled
• Update the schedule data with job allocation for available resource in respective region.
• Complete file management and its retention and disposal after discussion with OO manager.
• Preparation of audit handling kit to Auditors, coordinate with Auditors for report submission, client queries, etc. Follow the requests till status is updated as Invoice Issued in IBMS.
• Tracking of complaint and praise logs.
• Update all the weekly/monthly reports as per head office/other selling office requirements.
• Comply with the requirements of ISO 17021 standard.
• Ensure confidentiality of information obtained during the course of employment in BV.
• Ensure that the equipment / other infrastructure provided by company are not mishandled / damaged.
• Support the Supervisor / Manager for any other job as assigned.
• Submission of official bills (if any) within 1 week of official work/travels
• Ensure to update your KPI’s (objectives) in success factor. Review your monthly performance and take necessary actions to achieve defined KPI’s.
• Ensure to update your development plan. Work with your trainer and N+1 to achieve your development objectives.
• Represent Bureau Veritas in front of clients, facilities/suppliers independently during communications. Working independently and Supervise during communication and interaction with clients, facilities/suppliers. Ensure to fallow all rules and regulations of Bureau Veritas to meet your Job responsibility expectations.
• Ensure to perform any job related assignment as required by N+1 or above.