Customer Service Representative - Laboratory

Our people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our 400.000 clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society.

> We believe that leaving a mark is a true challenge and opportunity for every one of us.

> We believe that leaving a mark is a sign of trust and impact.

> We believe that leaving a mark is a bond with the future.

> We believe that leaving a mark is proof of growth and development.

Being part of the BV family, is more than just working, it’s being convinced that you will leave your mark... in shaping a world of Trust.

Job Description:

• Serve as the primary point of contact for clients visiting the laboratory's front desk
• Receive and log incoming samples, ensuring proper documentation and handling procedures are being followed promptly
• Answer and route incoming phone calls, responding to customer inquiries
• Provide excellent customer service, addressing client concerns and ensuring a positive experience
• Collaborate with the laboratory's technical team to relay information and resolve customer issues
• Assist with other administrative tasks as needed to support the overall operations

Qualifications:

• Fresh graduate or with experience in a customer service or client-facing role
• Proficient in using office software, such as Microsoft Office
• High school diploma or equivalent
• Good communication skills 

Join an inclusive, flexible and diverse company where you can thrive while contributing to positively transforming the world we live in.
 
#ShapingaWorldofTrust #leaveyourmark