Scheduling Assistant

Our people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our 400.000 clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society.

> We believe that leaving a mark is a true challenge and opportunity for every one of us.

> We believe that leaving a mark is a sign of trust and impact.

> We believe that leaving a mark is a bond with the future.

> We believe that leaving a mark is proof of growth and development.

Being part of the BV family, is more than just working, it’s being convinced that you will leave your mark... in shaping a world of Trust.

Responsibilities

• Consideration of planning to optimise the utilisation of full time auditors
• Ensure that overall scheduling (recertification, surveillance, RFA and any special audits) is managed according to the scheduling KPIs
• Minimise the cost of scheduling specialists and subcontractors when FTEs are available
• Safeguard attrition rate by supporting recertification sales in pre-scheduling existing clients
• Extract the key information in Tableau system for maintaining certification lists to be recertified (send reminders for recertification sales so no client is missed)
• Participate in monitoring operation performance as per TQR
• Ensure advanced scheduling for all certification audits and training based on KPI
• Scheduling and coordinating the planning for key accounts client pertaining to operation needs and the coordination of required audits until the completion of the required assessments
• Handling RFA requests from other BV counterparts worldwide for performance of audits locally and within the region if needed
• Liaise with auditors (both FTE and Associates) for scheduled and planned audits
• Confirmation of schedules with clients and monitoring support for recertification sales preventing attrition
• Support technically in verifying the posted approved auditor's technical codes as basis for auditor assignments through Siebel
• Optimisation and management of Siebel systems for scheduling and monitoring operations related performance
• Coordinate with BV Certification commercial team to allocate auditors, manage the corporate schedules for large contracts and liaison to other BV counterparts
• Support to RCL scheduling assurance of availability of file approvers accordingly
• Ensure correct reflection of billable activities for correct invoicing
• Monitoring of auditor utilisation
• Reporting of achievement of KPIs set by TQR
• Support the coordination of approvals of auditors competency and witness planning for accreditation requirements, 17021 requirements and other regulatory support requirement
• Ensure the administrative support is provided when necessary
• Maintain excellent relationship with customers and peers
• Any other duties deemed necessary and appointed by superior

Qualifications

• Diploma in any discipline
• Relevant of planning/scheduling experience in related industry will be an advantage
• Good proficiency in Microsoft Office
• A good team player and good communication skills

Join an inclusive, flexible and diverse company where you can thrive while contributing to positively transforming the world we live in.
 
#ShapingaWorldofTrust #leaveyourmark