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Timely following up outstanding client invoices for client settlement
Timely processing client receipts in JDE Flex
Regularly and timely sending client statements to the client with reminders for payment
Timely escalate overdue invoices and client complaints to respective Operations Managers and Business Development team
Arrange and coordinate regular (monthly) meetings with Operations team to discuss overdue clients
Responsibilities
Accountabilities
Performance Measures (KPI’s)
COLLECTIONS
Perform timely follow up of client balances to on-time ensure collection
Recording collections/receipts in JDE Flex on time to ensure the client accounts is updated with receipts received
Maintain an up to date and accurate status of all overdue accounts and the invoice (including comments on who, when, amount and reasons for late collections)
Timely escalate overdue invoices and client complaints to respective Operations Managers and Business Development team
Understanding the client payment process and sharing the information with Operations Managers, Business Development and Invoicing personnel
CLIENT STATEMENTS
Send out regular updated client statements (at least twice a month) to clients communicating outstanding invoices
Maintain and update the client contacts database
Respond to or escalate all client complaints and delays in payment
Follow up with Invoicing personnel to ensure invoices are submitted to appropriate client contacts
CLIENTS AGE ANALYSIS
Perform a monthly reconciliation of the clients age analysis to ensure that all payments are accounted for and properly posted
Monitor the client age analysis and ensure that there are no long outstanding items
Monthly analysis of all invoices older than 90 days
Ensure that overdue client accounts are recommended for credit suspension where appropriate
REGULAR FOLLOW-UPS
Arrange and coordinate regular (monthly) meetings with Operations team to discuss overdue clients
Timely follow up on client promises to pay and escalating unresponsive and non-paying clients
Regular follow up of local business news to identify struggling clients and sharing any adverse conditions with Operations Managers
Recommending long outstanding overdue accounts for Legal collections and possible write offs
GENERAL
Filing and archiving must be done monthly and must be done accurately and neatly
Maintain an efficient and effective filing system
Address ad-hoc queries accurately and timeously
Clean desk environment must be maintained at all times
Run integrity reports and ensure that all transactions are posted timeously
Provide documentation as and when required for audits
Assist in streamlining the accounts payable process
Perform all other tasks assigned by the head of the department or manager
Ensure that all monthly deadlines are adhered to
Ontime sending of client statements via email or other means
Regular meetings with stakeholders to update on collection status
Meeting monthly collection target communicated by Africa Management
Timely escalating overdue accounts to Operations managers
Knowledge, Key Skills & Experience
Key Behaviours/Competencies
Degree/diploma in finance, accounting or any other related field
Affinity for numbers
Good analytical and problem-solving skills
Ability to effectively communicate in a written and oral way
Strong communication and interpersonal skills
Time management – able to work under pressure and respect deadlines
Decision making and problem solving skills
Ability to set priorities and exercise independent judgment
Ability to work well under the pressure of deadlines
Ability to organise high volumes of detail
Planning/Organization/Follow Through
Accurate working-method as well as the ability to meet deadlines
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