Credit & Collection Officer 1

We are a world leader in Testing, Inspection and Certification (TIC) , delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.

Purpose of Position

-Their primary goal is to assist with the provision of financial, administrative and clerical services that will ensure that client accounts and related information is accurate and up to date.

-The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy.

Major Responsibilities

• Responsible for the collection of a designated customer portfolio.

• Responsible for problem-solving any customer issues with the customer while ascertaining the nature and reason behind the payment concerns or disputes.

• Escalate problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions.

• Works and assists all Team members whenever necessary or relevant to insure maximum cash flow, minimum risk and customer satisfaction.

• Undertake any other reasonable duties as requested by the line manager on a permanent or temporary basis.

• Ability to understand and meet monthly goals and targets as set by management.

• Control the DSO of the area where he is in order to reduce it.

• Visiting the customer and getting the balance confirmation to keep healthy AR balances.

• Build a strong relation with the customer in-order to have a sustain payment flow.

• Alert the customer for the overdue Invoices by using the dunning letters.

• Account reconciliation & balance confirmation.

• Having a good experience in business correspondence.

Qualification and Experience

• Bachelor’s degree
• Minimum 03 + years proven experience.

Skills & Qualities:.

• Strong time management and organisational skills, with the ability to prioritise tasks and meet deadlines.
• Exceptional communication and negotiation skills to interact with internal teams and external stakeholders.

SHAPING A WORLD OF TRUST - WHAT WE VALUE AT BV

We create trust between businesses and we are committed to cultivating an open and inclusive environment wherever we operate and so do our employees. Being part of the BV family is more than just working, it’s being convinced that you will leave your mark…. in shaping a world of trust.