Project Portfolio Manager

We are looking for an experienced Project Manager to lead and coordinate digital and Customer Success initiatives across Spain.

This role is responsible for ensuring the successful planning, execution, and rollout of IT and application-based projects aligned with the digital roadmap and Customer Success strategy. The position acts as the bridge between business stakeholders and technical teams, ensuring projects are delivered on time, within scope and budget, while meeting governance standards and driving measurable business impact.

Key Responsibilities

• Lead end-to-end project lifecycle management (planning, execution, monitoring, closure)
• Develop project plans covering scope, timelines, budget, resources, and risk mitigation
• Coordinate cross-functional teams (IT, Customer Success, Operations, Business)
• Oversee digital application rollouts, ensuring smooth deployment and strong user adoption
• Monitor project health, manage risks and dependencies, and escalate when required• Ensure alignment with PMO governance frameworks and documentation standards
• Define and track KPIs to measure project success and business value
• Contribute to reporting dashboards and executive updates• Support change management initiatives, training, and adoption enablement

Profile & Skills

• Solid experience in project management (Agile, Waterfall, or hybrid environments)
• Experience managing IT or digital application implementation projects
• Strong stakeholder management and communication skills
• Ability to coordinate technical teams without needing deep technical expertise
• Structured, solution-oriented mindset with strong risk management capability
• Experience in operational or field environments is a plus
•  Familiarity with project management tools and reporting platforms (e.g., MS Project, Power BI, Excel)• Fluent English

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Job Description and Profile (external)