Operations Support Officer-Food Team

To manage audit scheduling, client coordination, and operational support activities to ensure the effective delivery of certification services and compliance with accreditation and company requirements.

1. Coordinate with clients and auditors for scheduling audits, ensuring timely confirmation of audit arrangements.
2. Ensure all required documentation is submitted by client, and coordinate with auditor to review and get audit plan available to send to client prior to audit date.
3. Prepare and distribute audit packages to auditors on a weekly basis, including auditor logistics arrangement where necessary (accommodation, flight bookings, van rental, client pickup arrangements)
4. Monitor of receiving completed audit report package from auditor for further process of Request for Certification,  and send Certification package to client once after approval.
5. Maintain and control certification records and documents
6. Prepare surveillance audit quotations for existing clients and coordinate with client to get PO where necessary.
7. Generate charge lines for invoicing, Proof draft invoices of audit service fees.
8. Liaise with auditors, technical reviewers, and technical officers to address technical issues related to audit reports and certification decisions.
9. Respond to client inquiries and provide timely support regarding certification processes and service requirements.
10. Support for others operational activities or any special assignments as delegated by Team Leade