IND Operation Manager

Position Overview

The Operations Manager is responsible for planning, managing, and optimizing all operational activities related to industrial inspection, testing, and certification services. This role ensures delivery of high-quality services to clients in oil & gas, power, infrastructure, and manufacturing sectors while maintaining full compliance with Bureau Veritas standards and applicable international regulations (e.g., ISO/IEC 17020, ISO 9001).

The position plays a critical role in achieving operational efficiency, profitability, and customer satisfaction, while leading multidisciplinary teams across multiple project sites.

Key Responsibilities

2.1 Operational Management

• • Manage day-to-day operations of inspection and industrial service projects (onshore & offshore).
  • Plan and allocate resources (inspectors, engineers, equipment) to ensure efficient project execution.
  • Monitor project performance (cost, schedule, quality) and ensure timely delivery.
  • Oversee mobilization and demobilization of manpower across multiple locations, including international assignments.
  • Ensure adherence to contractual requirements and client specifications.

2.2 Technical & Compliance Oversight

• • Ensure all inspection and certification activities comply with:
    • ISO/IEC 17020 requirements
    • Relevant codes and standards (API, ASME, AWS, IEC, DOT, etc.)
    • Local regulatory requirements (e.g., DIW / DOEB Thailand)
  • Review and approve inspection procedures, ITPs, and technical reports.
  • Maintain high technical integrity and consistency across all projects.
  • Support accreditation audits and internal quality audits (ISO9000 and ISO 17020)

2.3 Team Leadership & Development

• • Lead, supervise, and develop a team of:
    • Inspection Engineers
    • NDT Personnel
    • Project Coordinators
    • Field Inspectors
  • Conduct performance management, coaching, and training programs.
  • Ensure competency and certification of personnel (e.g., ASNT, PCN, lifting certification).
  • Promote a strong culture of safety, quality, and ethical behavior.

2.4 Business & Client Management

• • Act as the main operational focal point for key clients.
  • Support business development by:
    • Reviewing technical proposals
    • Providing operational costing inputs
    • Participating in client meetings and tender clarifications
  • Maintain strong client relationships and ensure high customer satisfaction.
  • Handle client feedback, complaints, and corrective actions effectively.

2.5 Financial & Performance Management

• • Monitor operational budgets, revenue, and margins.
  • Optimize resource utilization to improve profitability.
  • Track KPIs such as:
    • Utilization rate
    • Project margin
    • On-time delivery
    • Client satisfaction
  • Identify cost-saving opportunities and operational improvements.

2.6 Health, Safety, and Environment (HSE)

• • Ensure strict implementation of Bureau Veritas HSE policies.
  • Promote zero-incident culture across all operations.
  • Ensure risk assessments, toolbox talks, safety walk and safety procedures are properly executed.
  • Investigate incidents and implement corrective/preventive actions.

Qualifications & Requirements

Education

• • Bachelor’s Degree in Engineering (Mechanical, Industrial, Civil, or related field).
  • Master’s degree is an advantage.

Experience

• • Minimum 10–15 years of experience in industrial inspection, oil & gas, power or related sector.
  • At least 5 years in a managerial/leadership role.
  • Strong experience in:
    • Third-party inspection services
    • NDT operations
    • Lifting inspection / fabrication QA/QC
    • EPC project environments

Technical Competencies

• • Strong knowledge of:
    • ISO/IEC 17020
    • International standards (API, ASME, IEC, ISO)
  • Familiarity with accreditation bodies and regulatory frameworks.
  • Experience with offshore and onshore project execution.

Leadership & Soft Skills

• • Strong leadership and team management skills.
  • Excellent communication and client-facing abilities.
  • Strategic thinking with strong problem-solving capability.
  • Ability to manage multiple projects simultaneously under pressure.

Language

• • Fluent in English (written and spoken).
  • Thai language proficiency is required.

Key Performance Indicators (KPIs)-

• Project delivery (time, cost, quality)
• Resource utilization rate
• Client satisfaction score
• Revenue and profit margin
• HSE performance (zero incidents)
• Compliance with ISO/IEC 17020 and audit results

Reporting Line

• Reports to: Industrial Services Manager
• Direct reports: Project Managers, Senior Inspectors, Coordinators, Branch Manager

Work Environment

• Office-based with frequent travel to:
  • • Fabrication yards
    • Client and BV sites (Thailand & abroad)