Customer Service Officer

Our people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our 400.000 clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society.

> We believe that leaving a mark is a true challenge and opportunity for every one of us.

> We believe that leaving a mark is a sign of trust and impact.

> We believe that leaving a mark is a bond with the future.

> We believe that leaving a mark is proof of growth and development.

Being part of the BV family, is more than just working, it’s being convinced that you will leave your mark... in shaping a world of Trust.

Join an inclusive, flexible and diverse company where you can thrive while contributing to positively transforming the world, we live in.

Key Responsibilities

Customer Interaction

• Manage incoming customer inquiries via phone, email, and other communication channels
• Provide prompt and professional first-point-of-contact support
• Resolve customer issues and escalate complex problems to senior team members

Administrative Support

• Maintain accurate customer service records and documentation
• Process service requests and track their status
• Prepare and update customer communication materials

Client Relationship Management

• Build and maintain positive relationships with clients
• Conduct follow-up communications to ensure customer satisfaction
• Collect and document customer feedback

Reporting and Documentation

• Prepare weekly and monthly customer service performance reports
• Assist in maintaining customer database
• Support quality management system documentation

Qualifications

Required Qualifications

• Bachelor's degree in Business Administration, Communications, or related field
• Minimum 1-2 years of customer service experience
• Excellent written and verbal communication skills in Thai and English
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong problem-solving and interpersonal skills

Preferred Qualifications

• Experience in certification or inspection industry
• Knowledge of Bureau Veritas services
• Familiarity with CRM software
• Basic understanding of quality management principles

Skills

• Excellent communication skills
• Customer-centric approach
• Ability to work in a fast-paced environment
• Attention to detail
• Adaptability and flexibility

Our people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our 400.000 clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society.

> We believe that leaving a mark is a true challenge and opportunity for every one of us.

> We believe that leaving a mark is a sign of trust and impact.

> We believe that leaving a mark is a bond with the future.

> We believe that leaving a mark is proof of growth and development.

Being part of the BV family, is more than just working, it’s being convinced that you will leave your mark... in shaping a world of Trust.

Join an inclusive, flexible and diverse company where you can thrive while contributing to positively transforming the world, we live in.