NWE IS Team Lead

Role: NWE IS Team Lead

Location: Hybrid Working 2 days per week - Manchester office

Package: Competitive salary +  excellent benefits package

Role Purpose:

We are looking for a driven person to lead our Regional NWE (Benelux, Nordics, UK) Information Systems Team as part of our wider South & West Europe operating group. You will be responsible for engaging with our Group Head Office IT/IS Teams, Local Country Management & Business end user to provide day to day application support, maintain application compliance and implement IS projects / initiatives into our business.

Main Duties and Responsibilities

• Management of IS Team (6 direct report).
• Drive the development & knowledge sharing within the IS Team and wider Service Desk / IT Team members.
• Application support for Group, Regional & Local applications for our end user community.
• Maintain IS Support SLA targets and communicate IS KPI dashboard reporting.
• Responsible for the IS Management System Process & Procedures to ensure compliance.
• Ensure IS Application Compliance by maintaining documentation, user access reviews, vulnerability resolution and following our Security by Design Process.
• Provide regular status reports (written & verbal) to IT/IS Management and Business Stakeholders.
• Management & delivery of the IS Project Roadmap (Group Strategic / local IS Projects) in agreement with management, business priorities. (to timescale, to budget, to functional scope).
• Proactively work with our business user community to identify opportunities for improvement to promote Group, Regional or Local solutions & tools.
• Management of Business solutions & requirement requests via Business Demand Management process.
• Provide IS/IT inputs for Business Client Tender opportunities & Client Audits.
• Provide high quality technical advice / guidance to Team members, Business users and clients where applicable.
• To work independently and capable of sharing knowledge and practices with a team.
• Role model against leadership behaviours, core values and code of ethics.
• Perform within the framework of the BV Quality Assurance System, the Code of Ethics and the BV Group policy.

Deliverables

• Delivery against Key personal and divisional KPIs.
• Successful delivery of IS projects on time, on budget and functionality.
• NWE Application Compliance, system availability and integrity of systems.
• Development Take ownership of delivery of projects within time allocated.
• Increase in end user satisfaction and capabilities.

Experience & Skills Required

• Extensive IT/IS technical experience.
• Strong communication & Organisation skills.
• Influence, persuasion and problem solving skills.
• Proven experience in previous project management roles.
• Experience with IS&IT budget planning and budget maintenance required.
• Proven experience in being able to prioritise and organise to tight deadlines.