Key Account Coordinator

An award-winning employer, our people are trusted and responsible, believing in what they do with a clear commitment to contribute to transforming the world we live in and shaping a world of trust. Bureau Veritas operates in a wide range of sectors, delivering Testing, Inspection and Certification services to some of the world’s biggest household names. With more than 400,000 global clients and a reputation for quality, we are at the forefront of service and innovation.

Our people are at the heart of everything we do, which is why we have worked hard to create a supportive and engaging working environment, which is open and inclusive and individuals are given the opportunity to fulfil their potential and really leave their mark.

Are you a highly organised individual with a passion for client service and contract delivery? Bureau Veritas is looking for a Key Account Coordinator to provide vital support across our client and internal systems, ensuring the seamless execution of contracts and services. This hybrid role offers a flexible work schedule split between the office and home.

Job Title: Key Account Coordinator 

Location: Manchester - Hybrid 2 days in the office 

Salary: Competitive salary + fantastic benefits including enhanced maternity/ paternity and life assurance

Role Purpose:

As a Key Account Coordinator, you’ll play a key role in delivering exceptional service by ensuring that all contractual requirements are met on time, every time. You will work closely with clients, colleagues, and third-party partners to maintain accurate data, monitor KPIs, and ensure effective delivery of periodic inspections and services.

Key Responsibilities:

• Manage all the commercial, financial and management information aspects of one of our largest clients.
• Maintain and update accurate asset and contract information in Bureau Veritas and client systems.
• Ensure all scheduled activities, including inspections, audits, and surveys, are updated and tracked.
• Provide valuable support to the Account Manager by being the central point of contact for internal and external queries.
• Monitor and report KPIs, invoicing, and deliverables, providing insightful reports to the client and attending or hosting meetings when necessary.
• Develop strong working relationships with clients, FM service providers, and internal teams.
• Investigate and resolve invoicing and debt queries
• Actively contribute to process improvements and promote the ‘One BV’ culture.
• Provide financial and data support including processing large volumes of data

What We’re Looking For:

• IT literate with knowledge of Excel, Word, and MS Office Suite. A familiarity with slightly advanced Excel functions such as VLOOKUPs, formulas, pivot tables are desired, however full training can be provided
• Proven ability to analyse data and meet deadlines. Strong communication skills and client-focused approach.
• Skills: Proactive, multi-tasking, and service delivery focused. Able to work under pressure and adapt to new challenges.
• Qualifications: GCSEs or A-Level equivalent. Experience in finance/invoicing systems is an advantage.

Why Join Us?

• Hybrid Working: Enjoy the flexibility of working both from home and the office.
• Career Development: Comprehensive training and opportunities for personal growth and development.
• Impact: Play a key role in the delivery of high-quality services and enhance client relationships, driving success for both Bureau Veritas and our clients.

What’s in it for you?

• Competitive salary
• 25 days holiday + 8 bank holidays with the option to buy or sell 5 holidays, plus an option to carry over 5 days
• Combined employee/employer pension contributions of up to 12%
• Flexible working
• Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, GymFlex, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance
• Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services
• Working for an Industry leading global Inspection company

At Bureau Veritas, we believe in fostering a collaborative and supportive environment where everyone’s contribution matters. If you are driven, proactive, and passionate about delivering excellent service, apply today and become part of a globally recognised team.

Apply now and help us build a safer, more sustainable world!