Key Account Coordinator

An award-winning employer, our people are trusted and responsible, believing in what they do with a clear commitment to contribute to transforming the world we live in and shaping a world of trust. Bureau Veritas operates in a wide range of sectors, delivering Testing, Inspection and Certification services to some of the world’s biggest household names. With more than 400,000 global clients and a reputation for quality, we are at the forefront of service and innovation.

Our people are at the heart of everything we do, which is why we have worked hard to create a supportive and engaging working environment, which is open and inclusive and individuals are given the opportunity to fulfil their potential and really leave their mark.

Job Title: Key Account Coordinator 

Location: Manchester - Hybrid 2 days in the office 

Salary: Competitive salary + fantastic benefits including enhanced maternity/ paternity and life assurance

Role Purpose:

As a Key Account Coordinator, you’ll play a key role in delivering exceptional service by ensuring that all contractual requirements are met on time, every time. You will work closely with clients, colleagues, and third-party partners to maintain accurate data, monitor KPIs, and ensure effective delivery of periodic inspections and services.

Key Responsibilities:

• Manage mechanical inspections, overdue tasks, and defects for one of our largest clients.
• Maintaining and updating asset information in Bureau Veritas and client systems.
• Track and update scheduled activities like inspections, defects and missed inspections daily.
• Arrange all site access and joint meets for mechanical inspections.
• Be the central point of contact for internal and external mechanical queries, engaging with internal technical resources where required.
• Participate in regular meetings with the client and maintenance contractors to present mechanical KPI and defect statistics, and discuss any actions required.
• Develop strong working relationships with clients, FM service providers, and internal teams.
• Maximise charging of overtime and repair audits
• Actively contribute to process improvements and promote the ‘One BV’ culture.

What We’re Looking For:

• Role would suit someone with some previous experience in scheduling, arranging site visits or mechanical/engineering customer service
• IT literate with knowledge of Excel, Word, and MS Office Suite. 
• Proven ability to analyse data and meet targets.
• Strong communication skills and client-focused approach.
• Skills: Proactive, multi-tasking, and service delivery focused. Able to work under pressure and adapt to new challenges.
• Qualifications: GCSEs or A-Level equivalent. Experience in finance/invoicing systems is an advantage.

Why Join Us?

• Hybrid Working: Enjoy the flexibility of working both from home and the office.
• Career Development: Comprehensive training and opportunities for personal growth and development.
• Impact: Play a key role in the delivery of high-quality services and enhance client relationships, driving success for both Bureau Veritas and our clients.

What’s in it for you?

• Competitive salary
• 25 days holiday + 8 bank holidays with the option to buy or sell 5 holidays, plus an option to carry over 5 days
• Combined employee/employer pension contributions of up to 12%
• Flexible working
• Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, GymFlex, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance
• Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services
• Working for an Industry leading global Inspection company

At Bureau Veritas, we believe in fostering a collaborative and supportive environment where everyone’s contribution matters. If you are driven, proactive, and passionate about delivering excellent service, apply today and become part of a globally recognised team.

Apply now and help us build a safer, more sustainable world!