Key Account Coordinator

Job Title: Key Account Coordinator 

Location: Manchester - Hybrid 2 days in the office 

Salary: Competitive salary + fantastic benefits including enhanced maternity/ paternity and life assurance

Role Purpose:

As a Key Account Coordinator, you’ll play a key role in delivering exceptional service by ensuring that all contractual requirements are met on time, every time. You will work closely with clients, colleagues, and third-party partners to maintain accurate data, monitor KPIs, and ensure effective delivery of periodic inspections and services.

Key Responsibilities:

• Manage mechanical inspections, overdue tasks, and defects for one of our largest clients.
• Maintaining and updating asset information in Bureau Veritas and client systems.
• Track and update scheduled activities like inspections, defects and missed inspections daily.
• Arrange all site access and joint meets for mechanical inspections.
• Be the central point of contact for internal and external mechanical queries, engaging with internal technical resources where required.
• Participate in regular meetings with the client and maintenance contractors to present mechanical KPI and defect statistics, and discuss any actions required.
• Develop strong working relationships with clients, FM service providers, and internal teams.
• Maximise charging of overtime and repair audits
• Actively contribute to process improvements and promote the ‘One BV’ culture.

What We’re Looking For:

• Role would suit someone with some previous experience in scheduling, arranging site visits or mechanical/engineering customer service
• IT literate with knowledge of Excel, Word, and MS Office Suite. 
• Proven ability to analyse data and meet targets.
• Strong communication skills and client-focused approach.
• Skills: Proactive, multi-tasking, and service delivery focused. Able to work under pressure and adapt to new challenges.
• Qualifications: GCSEs or A-Level equivalent. Experience in finance/invoicing systems is an advantage.

Why Join Us?

• Hybrid Working: Enjoy the flexibility of working both from home and the office.
• Career Development: Comprehensive training and opportunities for personal growth and development.
• Impact: Play a key role in the delivery of high-quality services and enhance client relationships, driving success for both Bureau Veritas and our clients.

What’s in it for you?

• Competitive salary
• 25 days holiday + 8 bank holidays with the option to buy or sell 5 holidays, plus an option to carry over 5 days
• Combined employee/employer pension contributions of up to 12%
• Flexible working
• Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, GymFlex, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance
• Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services
• Working for an Industry leading global Inspection company

At Bureau Veritas, we believe in fostering a collaborative and supportive environment where everyone’s contribution matters. If you are driven, proactive, and passionate about delivering excellent service, apply today and become part of a globally recognised team.