Laboratory Supervisor / Manager

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Date: 17 Sep 2023

Location: West Thurrock, Essex, GB

Company: Bureau Veritas

An award-winning employer, our people are trusted and responsible, believing in what they do with a clear commitment to contribute to transforming the world we live in and shaping a world of trust. Bureau Veritas operates in a wide range of sectors, delivering Testing, Inspection and Certification services to some of the world’s biggest household names. With more than 400,000 global clients and a reputation for quality, we are at the forefront of service and innovation.

Our people are at the heart of everything we do, which is why we have worked hard to create a supportive and engaging working environment, which is open and inclusive and individuals are given the opportunity to fulfil their potential and really leave their mark.


Position – Thames Laboratory Supervisor/Manager


Reporting to – UK Laboratory Manager


Product Group and Location – Oil and Petrochemical, West Thurrock


Salary Range – 35 – 40K pa



Purpose of role


To produce analytical results to a high degree of accuracy, either individually or as part of a team, to pre-set targets, within parameters and Key Performance Indicators defined by the UK Laboratory Manager. Coordinating daily analytical workloads, liaising and interfacing with clients and organising out of hours cover. Perform instrument calibrations and ensure compliance with the laboratory Quality Management System in accordance with ISO 17025 accreditation. Be the point of contact for all site related matters and local personnel.




All duties to be carried out in accordance with the Divisional UKAS ISO 17025 Accreditation, ISO 9001 Certification, Client Guidelines, Bureau Veritas Commodities UK Procedures, Health, Safety & Environmental policies, including the Health & Safety at Work Act (including COSHH), or any other recognised standards as appropriate.




  • Manage and meet Clients analytical expectations by means of Contract Review / acceptance of nomination for lab capabilities within KPI guidelines.
  • Preparation and review of analytical documentation. Authorised signatory for result release to clients. Control of filing and storage of completed reports.
  • To supervise and perform analysis on a wide range of Petroleum and Petrochemical products at the West Thurrock Laboratory, under own initiative, in strict accordance with the relevant ISO17025 / Approved In – House controlled procedures. Previous experience of testing Jet Fuel and other middle distillate products is essential.
  • To liaise with clients on a day-to-day basis on operational and technical issues.
  • To co-ordinate the drawing of samples from various locations such as Refineries, Storage Terminals, Marine Tankers, and Road Vehicles for the purposes of Analysis or sample dispatch requirements, in strict accordance with relevant IP / ASTM / ISO / API or internal procedures.
  • Primary Laboratory Contact for the West Thurrock facility.




  • Ownership of calibration management systems, supervising and performing periodic calibrations of Laboratory instruments, internally or externally.
  • To Investigate and report on quality incidents, near misses etc to UK Laboratory Manager.
  • Perform Local Conformance Auditing of West Thurrock Laboratory Systems.
  • Evaluate Correlation and Proficiency Testing information, Investigate Outliers, control timescales and maintain records.
  • To actively contribute to quality improvements and participate in ISO 17025 Quality Review Meetings.
  • Communicate and offer full support to the UK Laboratory Manager.
  • Ensure that the Laboratory has an efficient means of stock control that reflects a high degree of cost management.





  • Safety – Representative for West Thurrock Laboratory, Control and Management of Safety, COSHH Assessments, MSDS Including safety walk rounds.
  • Promote safety and safe working practices within laboratory.
  • To work in a safe manner, ensuring personal health and safety, and the safety of others is carefully considered during all operations.
  • To ensure that the laboratory is clean and is a safe/efficient working environment for personnel.




  • Assign and coordinate the daily workload of the personnel within the West Thurrock Facility.
  • Develop, monitor and review individually tailored training plans for all staff with assistance from the UK Laboratory Manager.


Client Maintenance


  • Maintain existing client relationships and be the focal point for new clients when they come on board.
  • To attend client visits with members of the UK Management Team, North West Europe Sales and Marketing Team or individually.




  • To effectively promote all laboratory services in order to maximize sales in a profitable manner.
  • Any other reasonable request by Bureau Veritas Commodities UK, the UK General Manager or UK Laboratory Manager.
  • Produce monthly bullet point report for the UK Laboratory Manager.
  • To complete all necessary Company Policy documentation in a timely fashion e.g. Working Time Directive time logs, expenses etc.


Principal Accountabilities


  • Ownership of Laboratory to produce analytical results to a high degree of accuracy, within Client’s time expectations, in accordance with their Instructions by means of thorough Contract Review Processes
  • ISO 17025 – Accountable for the smooth running of UKAS systems within the West Thurrock Laboratory. Communicate and report to UK Laboratory Manager on any deviation from, or failure of methods, systems and procedures.
  • Responsible for development of staff and structured training plans in accordance with company appraisal policy and guidelines.
  • Responsible for the maintenance of clients for the West Thurrock Laboratory.
  • Health and Safety Representative for West Thurrock Laboratory, Control and Management of Safety, COSHH Assessments, MSDS etc. in accordance with Company H&S policies.
  • Personal adherence to Company Health & Safety policies.



Skills and Experience


  • A minimum of 5 years laboratory experience or Degree in relevant subject.
  • A thorough knowledge of laboratory etiquette, and analytical methodology adopted by the Oil and Petrochemicals Industry. Specifically around Jet Fuel and Middle Distillates.
  • Ideally IOSH or NEBOSH Qualified.
  • Team Player.
  • A good communicator.
  • Ability to run an efficient cost effective and safe laboratory.
  • Holder of a valid UK driving licence (manual vehicle).

Please be aware that all roles within Bureau Veritas UK&I may require a DBS, Credit or Security Clearance Check.


Bureau Veritas is an equal opportunity employer.  No job applicant or employee shall receive less favourable treatment because of their gender, marital or civil partnership status, sexual orientation, colour, race, ethnic origin, religion, disability or age.


Bureau Veritas operates a strict Code of Ethics that ensures the proper conduct of our day-to-day business.