Client Success Executive

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Date: Nov 9, 2022

Location: Beaverton, Oregon, US

Company: Bureau Veritas

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: [[Beaverton]] 

State: [[OR]]

General Summary:

Executive I, Client Success is tasked with owning the client experience (The Quiktrak Experience). At the same time, this role is focused on growing the scope of services with their respective clients, and ensuring Quiktrak meets or exceeds client and corporate Service Level Agreements (SLAs).

 

Essential Functions:  (The essential functions are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  Duties and responsibilities are also subject to change by the employer as the needs of the employer and requirements of the job change.)

  • Identify new sales opportunities within existing clients
  • Assist the Quiktrak leadership and Director, Client Success to negotiate client contracts and price increases
  • Assist the sales process by providing consultative sales system demos
  • Maintain client contracts to ensure they are current – implement price increases as per contract agreements
  • Attend client meetings on regular basis or when delegated to handle such task
  • Prepare client reports on regular basis and submit such to the appropriate authority
  • Develop helpful plans that will target new and prospective customers for the organization
  • Retain all the existing clients of assigned accounts
  • Work together with the account planners of the organization for proper analysis of the chosen budget and client’s brief
  • Develop presentations and proposals using PowerPoint, Word and Excel
  • Conduct regular check in with assigned customers
  • Meet clients’ needs latest by deadlines allotted to such needs
  • Check consistently and report in details, the progress recorded on service issues and sla's
  • Negotiate on behalf of the organization with the client
  • Solve all the problems clients may report on and inform the Director of those problems he/she finds difficult to handle"
  • Ensure the delivery of a consistent customer experience across all business lines
  • Build long-term relationships that are consultative and profitable with all strategic level customers

 

Job Conditions:

Job conditions include heavy telephone usage, extensive computer work, and working closely with high level clients on an on-going basis.  Work is performed in a fast-paced environment.  Position requires the ability to travel domestically.  Job requires the ability to work in a team environment with close attention to detail, communicate effectively including active listening and problem-solving skills, organize and prioritize work assignments, maintain effective working relationships, work independently with only general direction, and handle and meet multiple deadlines.  This position will be granted remote access to be used as business needs dictate. 

 

Interpersonal Contacts:

Contacts are normally made with others both inside and outside the company.  Contacts include clients, vendors, all department managers and team members, executive staff, and inspectors.  The majority of contacts are made in person and over the phone.

 

Emotional Quotient/Communication:

  • Ability to perform management functions
  • Communicate effectively with Senior Management
  • Open dialogue
  • Positive solution focused communication
  • Communicate effectively with staff and direct reports
  • Ability to function as a team player
  • Ability to communicate management decisions positively and with support
  • Positive solution focused communication
  • Act as a role model for staff by instilling customer and business-focused decisions
  • Ability to coach and delegate appropriately
  • Act as a liaison with other departments to promote cohesion

 

 

Specific Job Skills and Requirements:

Knowledge of Quiktrak’s products, services and technology offerings.  Have knowledge of the company’s goals and objectives from a high level, as well as policies and procedures; management techniques and practices; budgeting practices; internet and computer software programs. Ability to evaluate a variety of data and programs to determine operating effectiveness and plan appropriate changes; work as an effective team member and participate in strategic planning; develop and produce written reports and deliver oral presentations; anticipate the effects of potential courses of action before implementation; establish and maintain a strong working relationship with those contacted in the course of work; read, write and speak English at an acceptable level to perform job functions.

 

Mental and Physical Requirements:

Mental activities required include continuous use of complex interpersonal interactions involving consulting, negotiating, selling and making group presentations, problem-solving at a complex level, decision-making, teamwork skills, and task handling requiring attention to and coordination of concurrent job duties.  Mental activities requiring frequent use include analyzing/evaluating complex information or situations, discretion/confidentiality, math skills, and creativity requiring conceptualizing, planning and implementing.

 

Physical requirements include continuous sitting, talking, hearing, and repetitive motions using hands/wrists; and frequent standing, walking, and handling.

 

Education and Experience:

Bachelor’s degree in business or related field; knowledge of Quiktrak internal practices and procedures; or any equivalent combination of education and experience that provides the knowledge, skills, and abilities to perform the job.

 

                                          

 

If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to NorthAmericaTA@bureauveritas.com.

We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!

 

If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf