Client Relationship Manager I - Remote, USA

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Date: Jun 3, 2022

Location: Buffalo, New York, US

Company: Bureau Veritas


Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.


Ø Position Summary

Responsible for one large key client account or a portfolio of mid-sized clients that include large U.S. retailers.  The goal will be to build relationships of such high quality that those relationships create BV promoters within clients and within their suppliers to fuel growth.  This will be accomplished by working with a variety of departments within the client including but not limited to their quality assurance, regulatory compliance, logistics, legal, product development, buying/merchant teams.  There will also be active engagement within the supply chains of the client working with their agents, vendors and factories. 

Ø Objective

Manage client relationships and achieve sales goals while assuring optimal operational performance by increasing the number of customer promoters and reducing the number of detractors while also contributing to the mutually beneficial client/service provider relationship.

Ø Major Roles & Responsibilities

  • Perform all aspects of planning, organizing and managing information and resources to bring about the successful management of client requests within the network
  • Responsible for the management of communication between assigned key account(s) and BV Consumer Products Services laboratories worldwide
  • Assist in the development, implementation and maintenance of internal and external client documentation, standard operating procedures, quality assurance protocols/standards, as well as compliance with policies, procedures and standards
  • Prepare for and participate in client meetings, conference calls and presentations, training seminars and/or tradeshows
  • Assist in defining with the client their compliance, safety and quality testing approaches relating to their consumer products.  Also, update any regulatory or program changes as appropriate and communicate
  • Escalate issues that do not meet client expectations with N+1 for engagement and resolution
  • Monitor, identify and communicate any risk or opportunities based on review of the health of the account
  • Analyze program data/client performance measurements to call out trends, note inconsistencies and highlight areas for improvement
  • Continual improvement of client programs in terms of efficiency and effectiveness
  • Utilize knowledge of client non-technical program requirements to benchmark program against other clients
  • Analyze data comparisons to standardize and improve the efficiency and effectiveness of client programs
  • Ensure accurate and complete delivery of services within the defined turnaround times, including protocol development, technical questions, research, process questions and follow-up
  • Regular communication to Account Management on the status of outstanding projects with them as assigned
  • Provide communication to the network regarding accounts
  • Provide regular feedback to the operations and technical services processes to optimize effectiveness
  • Other duties as assigned by Supervisor/Manager

Ø Knowledge, Skills, Abilities

  • Excellent customer focus
  • Act as client advocate
  • Ability to interpret technical information and translate into common terminology
  • Strong analytical, problem solving, attention to detail and process improvement skills
  • Ability to work well under pressure, to handle crisis situations, and balance several tasks simultaneously
  • Excellent communication and interpersonal skills required, as well as effectively communicate with a cross-cultural workforce and client base.
  • A team player able to work effectively across different departments, functions, and environments
  • Responsible and self-directed
  • Must possess strong work ethic and excellent client service skills to ensure effective responsive client interaction (internal and external)
  • Must be able to take ownership of projects to drive to successful completion
  • Must be able to perform with a sense of urgency and sensitivity to deadlines
  • Business acumen (forecasting sales, evaluating customer needs)
  • A working knowledge of the regulatory industry.
  • Proficiency in MS Office and Lotus Notes

ØExperience and Educational Background Required for the Job

  • 4 year degree in a related field, MBA desirable
  • 2 years cumulative experience with high level client administration

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We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!


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