Technical Report Writer, Chemistry - Buffalo, NY

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Date: Jun 11, 2022

Location: Buffalo, New York, US

Company: Bureau Veritas

Position Summary

Review completed test data and compile into technical report to be shared with client. Provide technical consultation to clients regarding test data, product regulations/requirements and product development.

Objective

Proved accurate and on-time test reports to clients following all program requirements.  Provide proactive assistance to clients by identifying and resolving product issues, along with providing timely and accurate test results and information to both internal and external clients that meet or exceed their expectations.

Major Roles & Responsibilities

  • Review all completed test data from labs for accuracy and program compliance
  • Compile test data into technical report draft.  Compare test results to product specifications, method criteria, and/or national brand as applicable.
  • Proved rating for results and overall report following client specific requirements
  • Complete reports to be issued within specified due date and with high rate of accuracy.
  • Conduct review of labelling according to CFR requirements as applicable.
  • Offer problem resolution, as applicable, for any client issues identified, highlighted or questioned with the aim of enhancing client satisfaction and improving client relations.
  • Understand and interpret standards for appropriate test methods, providing direction to staff and client, as required.
  • Reviews contract requirements in order to assure adherence to client requirements and/or coordinates testing between labs (As applicable per lab practices).
  • Distribute samples and paperwork to internal subcontract labs
  • Coordinate with team to send samples to external subcontract labs.
  • Follows the guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Quality Manual and Safety procedures applicable to site.
  • Assist with department testing as required.
  • Prepares and reviews written technical reports and invoices, as required and applicable.
  • Perform final review and interpret data / reports, providing direction, as required.   Perform critical error review.  (As applicable per lab practices).
  • Organizes and monitors workload to meet or exceed laboratory turn around time and client expectations.
  • Prepares written communication to internal and external clients regarding administrative and technical issues, providing direction as needed.
  • Interface with staff members internally and at other locations on interpretations and to ensure global consistency, providing direction to staff, as needed.
  • Write, train, implement and update lab procedures, test protocols, and technical procedures, providing direction as needed.
  • Calibrate, operate, and maintain testing equipment, maintain supplies, lab cleanliness and analytical instrumentation, as required.
  • Identify, troubleshoot and resolve technical issues, providing direction to other lab personnel.
  • Maintains up to date knowledge of current regulations and products to be tested.
  • Make recommendations to clients for testing and inspections in a limited scope.
  • Provide technical opinions / recommendations / interpretations pertaining to compliance, requests, testing issues directly to clients or other BV locations.
  • Prepares quotes with client services, assisting with identifying appropriate standards / protocols for testing, as required.  Assists with quotes, presentations and calls to clients in a limited scope. 
  • Other duties as defined by supervisor/manager, department needs and workload.
  • Adhere to the requirements of the BV-CPS Quality System and assist with the implementation and maintenance of the Laboratory Quality System.
  • Provide feedback to department Manager regarding departmental systems, processes and recommendations for improvements.
  • Provide technical support to analysts/technicians/external clients.
  • Provide technical training to technicians and temporary staff.

Additional Responsibilities for Chemist I:

  • Train employees as required
  • Implements, follows and trains the guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Quality Manual and Safety procedures applicable to site.
  • Conduct research for new testing services and standards, providing direction to co-workers and clients.
  • Acts as liaison to client services and technical staff.
  • Provides technical consultation letters of opinion, obtaining regulatory information, conducting training, etc.  (As applicable per lab practices).
  • Serve as liaison between US clients and BV Global technical testing facilities.  Assist in setting company direction for technical interpretations.  (As applicable per lab practices).
  • Ensure the Calibration / Maintenance system is adhered to and up to date.
  • Ensure that new equipment is correctly brought into the facility, entered into the Calibration / Maintenance system, has all applicable documented procedures and co-workers are appropriately trained.
  • Assist in making final technical decisions.
  • Drive improvement activities for departmental systems, processes and recommendations for improvements.
  • Lead and direct projects of lab technical support staff.

Additional Responsibilities for Chemist II:

  • Lead in the coordination of technical & administrative aspects of various departmental projects.
  • Research and develop new testing services / methods, providing direction to Technicians, Associate TECHNICAL REPORT WRITERs and TECHNICAL REPORT WRITERs as needed.
  • Interacts with industry / government agencies to review and interpret standards / regulations, providing direction to staff, as needed.
  • Develop materials for and conduct client visits and educational tours.
  • Identify / Assist with new business opportunities / development activities.
  • Assists in developing department strategy, client / business development activities in support of Department Supervisor/Manager.

Additional Responsibilities for Chemist III:

  • Monitor production and assist as needed.  Ensure on-time performance and of high quality reports
  • Serve as escalation point for any client issues.  Assist in resolving client concerns
  • Identify areas needing process improvement.  Lead Kaizens to improve processes by working with team to develop efficiency improvements
  • Serve as technical contact and consultant for specific programs as applicable
  • Work with Buffalo Business Development and new clients to build client base and increase department revenue.

Knowledge, Skills, Abilities

    • Creativity, initiative, and independence in solving problems and developing methods
    • Strong written and verbal communications skills including the ability to communicate effectively in a group setting, with colleagues and clients
    • Organizational and time management skills
    • Ability to perform multiple tasks
    • Ability to organize and prioritize workload to meet or exceed deadlines
    • Individual and Team work ethic
    • Proficiency with Windows, Word & Excel
    • Ability to critically evaluate data
    • Technical problem solving and process improvement skills
    • Demonstrate knowledge of and ability to interpret and explain applicable regulations, standards, and protocols
    • Ability to mentor and instruct co-workers through direction and example
    • Knowledge of statistical analysis tools a plus

Experience and Educational Background Required for the Job

  • Preferred science degrees are chemistry, biology, biochemistry, Food science.  Other science disciplines will be considered
  • An equivalent combination of education and experience may be accepted for all positions

Associate TECHNICAL REPORT WRITER - CHEMIST:

  • 4 year science degree; or
  • 2 year science degree and 2-3 years related experience

TECHNICAL REPORT WRITER - CHEMIST I:

  • 4 year science degree and 1-2 years related experience; or
  • 2 year science degree and 3-4 years related experience

TECHNICAL REPORT WRITER-CHEMIST II:

  • 4 year science degree and 3-5 years related experience; or
  • 2 year science degree and 5-7 years  related experience

TECHNICAL REPORT WRITER – CHEMIST III:

  • 4 year science degree and 5-10 years related experience; or
  • 2 year science degree and 7-12 years  related experience

TECHNICAL REPORT WRITER –CHEMIST IV:

  • 4 year science degree and more than 10 years related experience; or
  • 2 year science degree and more than 12 years  related experience