Technical Reviewer EnergyStar - Littleton, MA

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Date: Jun 27, 2022

Location: Littleton, Massachusetts, US

Company: Bureau Veritas

Position Summary

This position is primarily responsible for performing the administrative and technical review of projects submitted for the ENERGY Star and Natural Resources Canada (NRCan) Energy Efficiency certification programs.  This involves reviewing the accuracy of data submitted, ensuring products comply with relevant energy efficiency standards, serving as a technical and administrative liaison with clients, submitting product data to the EPA and NRCan, and tracking projects from submittal to closure, including invoicing.  Responsibilities include reading and interpreting standards and regulations, conducting technical training as required, submitting invoice requests, sending invoices to customers, and working with clients to resolve technical and administrative issues. 

Objective

Provide proactive technical assistance to ENERGY Star and NRCan partners by identifying and resolving product issues, along with providing timely and accurate test results and information to both internal and external clients that meet or exceed their expectations.

Major Roles & Responsibilities

  • Offer problem resolution, as applicable, for any client issues or questions with the aim of enhancing client satisfaction and improving client relations.
  • Understand and interpret standards for appropriate test methods.
  • Reviews contract requirements prior to testing in order to assure adherence to client requirements, and coordinates testing between labs.
  • Evaluate test report package submittals to ensure compliance with relevant energy efficiency standards and regulations as well as internal BV-CPS requirements
  • Serves as liaison between clients and accreditation bodies as needed (EPA and NRCan)
  • Interacts with accreditation bodies on relevant technical and program matters. (EPA and NRCan)
  • Follows the guidelines set forth in the BV-CPS Quality Manual and Safety / Chemical Hygiene Plan.
  • Evaluate test results data, providing direction to testing laboratory and clients.
  • Train on sample preparation method and test methods.
  • Assist with department testing in other areas, providing direction, as required.
  • Prepares and reviews written technical reports and invoices.
  • Organizes and monitors workload to meet or exceed laboratory turn around time and client expectations.
  • Assist in the coordination of technical & administrative aspects of various departmental projects.
  • Prepares verbal and written communication to internal and external clients, regarding administrative and technical issues, with direction.
  • Coordinate IT needs to internal/external software developers to ensure software tools are efficient, functional, and meet program requirements.g
  • Provides technical consultation to internal and external clients in a limited scope with direction from senior staff.
  • Interface with staff members internally and at other locations on interpretations in order to ensure global consistency with direction from senior staff.
  • Write, train, implement and update lab procedures, test protocols, and technical procedures.
  • Calibrate, operate, and maintain testing equipment, maintain supplies, lab cleanliness and analytical instrumentation, as required.
  • Identify, troubleshoot and resolve technical issues.
  • Maintain up to date knowledge of current regulations / industry standards and products to be tested.
  • Make recommendations to clients for testing and inspections in a limited scope.
  • Provide interpretations pertaining to compliance, requests, testing issues to clients or client services, in a limited scope.
  • Interacts / participates with industry to review and interpret standards in a limited capacity with direction from senior staff.
  • Assists in developing materials for and conducting client visits and educational tours.
  • Works directly with the client to get further understanding of the client goals and expectations of various projects.  Additionally, works with the client after projects are completed to ensure expectations are met or exceeded.
  • Adhere to the requirements of the BV-CPS Quality System and assist with the implementation and maintenance of the Laboratory Quality System.
  • Provide feedback to department Manager regarding departmental systems, processes and recommendations for improvements.
  • Provide technical support to Testing Laboratories / External Clients.
  • Provide technical training to internal staff.
  • Other duties as defined by Manager, department needs and workload.

Knowledge, Skills, Abilities

  • Method development skills
  • Strong written and verbal communications skills including the ability to communicate effectively in a group setting, with colleagues and clients
  • Organizational and time management skills
  • Ability to perform multiple tasks
  • Ability to organize and prioritize workload to meet or exceed deadlines
  • Individual and Team work ethic
  • Demonstrate team leadership
  • Proficiency with Windows, Word & Excel
  • Attention to detail
  • Technical problem solving and process improvement skills
  • Solid working knowledge of UL, ASTM, ANSI and other regulations and standards relating to consumer products preferred
  • Ability to oversee large projects involving multiple staff members
  • Knowledge of statistical analysis tools a plus
  • Strong technical and mechanical aptitude
  • Knowledge of testing consumer products from laboratory / manufacturing / QA / QC perspective preferred

Experience and Educational Background Required:

Technical Reviewer:

  • 2 year degree in a technical/engineering discipline and 2-3 years related experience