CRM Administrator

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? 

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!

If our core values of Trusted, Responsible, Ambitious & Humble and Open & Inclusive resonate with you, Bureau Veritas is looking for a:
 

Bureau Veritas Laboratories is looking for

CRM Administrator

As a CRM Administrator, your main responsibilities are to:

• Vital role as point of contact for everything FreshDesk related ensuring that Agents (KAS, PM etc) , Collaborators including Sales, QA, Management, CIT, RMO etc receive timely , effective and efficient service
• Maintain and enhance applications to promote customer satisfaction both internally and externally
• Resolve issues and contribute to overall support strategy
• Provide Training and Mentorship
• Look to ensure adoption and proper and consistent use of the application
• Ability to collaborate with internal groups and stakeholders (IT, National Team, Invoicing Team, RMO, Sales, QA etc.)
• Build and provide analytics to necessary parties

You are the ideal CRM Administrator if:

• Customer service skills (active listener, empathy, patience, clear articulation, calm and composed under pressure, willingness to go above and beyond-a real desire to help people to ensure Agent can provide the ultimate customer service to their customer)
• Person should embody value and culture of customer success
• Effective verbal and written communication
• Problem solving – ability to assess, identify problems and find solutions quickly
• Technical proficiency related to application and tools or willingness to learn (FreshDesk, Excel, Google Sheets, Browsers, Workflow Automation, Email Systems etc)
• Attention to detail and understanding of data
• Analytical skills including excel and reporting within FreshDesk as well as query building
• Organizational and time management skills – ability to prioritize the instance of FreshDesk and urgency related to Agent inquiries
• Patience & Empathy – you will often deal with upset or frustrated users and you should remain calm and understanding while addressing concerns and spending as much time as required with new or struggling users
• Passion for the product
• Detective like troubleshooting skills
• Analytical and process-oriented approach
• Care for quality over quantity
• Ability to assist users with any admin task in FreshDesk that takes them away from dealing with their customers

Bureau Veritas is a world leader in testing, inspection and certification services.

When we look at Bureau Veritas, we want to see a reflection of the communities in which we work.  Inclusion is about actively involving every employee’s ideas, knowledge, perspectives, approaches and styles to maximize business success.  Inclusion is about attracting new talent who will bring more diversity to our workforce, with differences in culture, professional backgrounds and beliefs. 

     Our purpose: shaping a world of trust.

Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibility … This is what Bureau Veritas is about, truly believing that it contributes to bettering society. 

Blending performance & integrity, with ambition & humility, responsibility & openness, we are proud that our people leave a mark on what they do.

We respect our people and believe in our talents. 

We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.

We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development. 

Being part of the BV family, is more than just working, it’s being convinced that you will Leave your mark…. in shaping a world of trust.

Join our talented community of scientists and experts and apply today at https://www.bvna.com/careers

Bureau Veritas Labs is an equal opportunity employer.  We are committed to an inclusive, barrier-free recruitment and selection process and work environment.  If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required.  Any information received relating to accommodations will be treated as confidential.

Shaping a World of Trust