Customer Service Representative

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you!

Imagine being surrounded by the brightest minds in the industry. 

The Customer Service Representative is the key liaison between the client, the laboratory, and senior Bureau Veritas management. You will be trained In office, then fully remote position.

Your main responsibilities are

• To be the key liaison between the client, the laboratory, and senior Bureau Veritas management
• Respond to all client calls in a timely manner according to department standards
• Document and get closure on all client complaints, (CARS)
• Stay current with all methods, PARs, and MOCs, via the various reporting tools of the QSI, and CMR databases
• Assist the sales team with active participation in development and execution of the regional sales strategies, assist in all quotation reviews, and RFP generation
• Development of actual and potential clients through active participation in new account identification, and regular account reviews
• Coordinate work schedules, reports, data, billing and client requests
• Complete all office related administration tasks such as filing, reporting and invoice generation, mailing, etc.
• Prepare bottle orders and coordinate delivery and/or pick-up of the bottle order, set up reoccurring pick-ups, depending on the client’s requirement
• Coordinate and schedule on time pick-up of samples and accruate delivery 
• Work with accounting staff to facilitate discussions on client account payment habits; assist with collection of monies owed
• Ensure Quality Standards are maintained
• Available to respond to emails and calls after hours and on weekends, when necessary (Iphone will be provided)

You are the ideal candidate if:

• Background in sciences an asset 
• Bilingual: French and English
• Excellent communication skills (both written and verbal)
• You have experience in customer service
• Good knowledge of computers (Microsoft Word, Excel, Outlook)
• Energetic individual that can work independently in a multi tasking fast paced environment

Bureau Veritas is a world leader in testing, inspection and certification services.

When we look at Bureau Veritas, we want to see a reflection of the communities in which we work.  Inclusion is about actively involving every employee’s ideas, knowledge, perspectives, approaches and styles to maximize business success.  Inclusion is about attracting new talent who will bring more diversity to our workforce, with differences in culture, professional backgrounds and beliefs.

Our purpose: shaping a world of trust.

Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibility … This is what Bureau Veritas is about, truly believing that it contributes to bettering society.

Blending performance & integrity, with ambition & humility, responsibility & openness, we are proud that our people leave a mark on what they do.

We respect our people and believe in our talents.

We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.

We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development.

Being part of the BV family, is more than just working, it’s being convinced that you will Leave your mark…. in shaping a world of trust.

Join our talented community of scientists and experts and apply today at http://bvlabs.com/careers/current-opportunities

Bureau Veritas is an equal opportunity employer.  We are committed to an inclusive, barrier-free recruitment and selection process and work environment.  If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required.  Any information received relating to accommodations will be treated as confidential.

Shaping a World of Trust

Bureau Veritas is a world leader in testing, inspection and certification services.

When we look at Bureau Veritas, we want to see a reflection of the communities in which we work.  Inclusion is about actively involving every employee’s ideas, knowledge, perspectives, approaches and styles to maximize business success.  Inclusion is about attracting new talent who will bring more diversity to our workforce, with differences in culture, professional backgrounds and beliefs.

Our purpose: shaping a world of trust.

Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibility … This is what Bureau Veritas is about, truly believing that it contributes to bettering society.

Blending performance & integrity, with ambition & humility, responsibility & openness, we are proud that our people leave a mark on what they do.

We respect our people and believe in our talents.

We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.

We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development.

Being part of the BV family, is more than just working, it’s being convinced that you will Leave your mark…. in shaping a world of trust.

Join our talented community of scientists and experts and apply today at http://bvlabs.com/careers/current-opportunities

Bureau Veritas is an equal opportunity employer.  We are committed to an inclusive, barrier-free recruitment and selection process and work environment.  If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required.  Any information received relating to accommodations will be treated as confidential.

Shaping a World of Trust