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Protocol Engineer - Sunnyvale, CA

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Date: Dec 28, 2021

Location: Sunnyvale, California, US

Company: Bureau Veritas

Position Summary

This position is responsible for reviewing the accuracy and reliability of data per ISO 17025 and serving as a technical liaison with clients.  Responsibilities include maintaining Protocol test systems, reading and interpreting standards and regulations, conducting technical training, and working with clients to resolve technical problems.

Objective

Provide proactive technical assistance to clients by identifying and resolving product issues, along with providing timely and accurate test results and information to both internal and external clients that meet or exceed their expectations.

Major Roles & Responsibilities

  • Offer problem resolution, as applicable, for any client issues or questions with the aim of enhancing client satisfaction and improving client relations.
  • Understand and interpret standards for appropriate test methods.
  • Reviews contract requirements prior to testing in order to assure adherence to client requirements, and coordinates testing between labs.
  • Evaluate products submitted for testing for quality issues, providing direction to techs.
  • Prepare a variety of samples for testing using prescribed testing methods, following testing standards / specifications, providing direction to techs as required.
  • Conducts testing on a variety of consumer products samples using prescribed testing methods, following industry standards / specifications appropriate to the sample and certification requirements, providing direction to techs.
  • Follows the guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Quality Manual and Safety Plan.
  • Evaluate test results data, providing direction to engineers and clients. Provide direction to clients relating to other BV internal lab information, as applicable.
  • Train on sample preparation method and test methods.
  • Assist with department testing in other areas, providing direction, as required.
  • Prepares and reviews written technical reports.
  • Organizes and monitors workload to meet or exceed laboratory turn around time and client expectations.
  • Assist in the coordination of technical & administrative aspects of various departmental projects, providing direction to techs.
  • Prepares verbal and written communication to internal and external clients, regarding administrative and technical issues.
  • Provides technical consultation to internal and external clients in a limited scope with direction from senior staff.
  • Interface with staff members internally and at other locations on interpretations in order to ensure global consistency with direction from senior staff.
  • Research and development of new testing services / methods / procedures / set-ups, in a limited capacity with direction from senior staff.
  • Write, train, implement and update lab procedures, test protocols, and technical procedures.
  • Calibrate, operate, and maintain testing equipment, maintain supplies, lab cleanliness and analytical instrumentation, as required.
  • Identify, troubleshoot and resolve technical issues.
  • Maintain up to date knowledge of current regulations / industry standards and products to be tested.
  • Make recommendations to clients for testing in a limited scope.
  • Provide interpretations pertaining to compliance, requests, testing issues to clients or client services, in a limited scope.
  • Interacts / participates with industry to review and interpret standards in a limited capacity with direction from senior staff.
  • Works directly with the client to get further understanding of the client goals and expectations of various projects.  Additionally, works with the client after projects are completed to ensure expectations are met or exceeded.
  • Adhere to the requirements of the BV-CPS Quality System and assist with the implementation and maintenance of the Laboratory Quality System.
  • Provide feedback to department Manager regarding departmental systems, processes and recommendations for improvements.
  • Provide technical support to engineers and serve as the main technical contact for external and internal clients.
  • Provide technical training to internal staff.
  • Other duties as defined by Manager, department needs and workload.
  • Serve as liaison between US clients and BV Global technical testing facilities.  Assists in setting company direction for technical interpretations.
  • Provide recommendations/interpretations pertaining to compliance, test requests, and testing issues.
  • Interact/participate with industry to review and interpret standards.
  • Develop materials and presentations for client visits and standard development organizations, i.e. 3GPP RAN5, PVG, GCF, Zigbee Alliance, and CTIA.
  • Provide support for technical and administrative aspects of various departmental projects, providing direction to other staff members as needed.
    • Assist in developing department strategy, new business opportunities, development activities and technical services.
      • Lead and direct projects of lab technical support staff.
      • Lead work groups in order to improve departmental systems and processes.
  • Proactive / continuous improvement with department procedures and the communication of those procedures to other departments.
    • Provide technical consultations: letters of opinions, specification manual development, obtaining regulatory / carrier requirement information, conducting training, etc.
  • Research and develop future testing needs of clients.
  • Ensure calibration/maintenance system is adhered to and up to date.
  • Propose, design, and set-up new equipment and train others on use.
  • Identify, troubleshoot and resolve technical issues, providing direction to other lab personnel.  Assists in making final technical decisions.
  • Works with the business line team to develop and implement technical decisions.
  • Facilitates sales initiatives and marketing plans for department testing services.
  • Serves as the technical lead on various projects, coordinating with internal and external clients, lab technicians, analysts, associate engineers, and sub-contract labs both internal and external.
  • Supports project quotes in response to client request.  The quote will define the scope of work and deliverables. Pricing will be set appropriately to win work and provide profit to BV. 
  • Manages large projects guiding engineers and lab personnel to meet project goals.

Knowledge, Skills, Abilities

  • Understanding of 3GPP (TS 51.010-1, TS34.123, TS36.523-1, 38.523-1), IEEE TS 80215.4,  Zigbee Alliance Protocol (Zigbee v3.0, Green Power)
  • Understanding of UDP/TCP/IP, IMS, VoWifi MBMS, RCS, Verizon Data Retry, Mesh Network, Carrier Aggregation, 4x4 MIMO, . 
  • Experience with conformance measurement equipment, i.e Rohde & Schwarz, Spirent, Anritsu or Keysight
  • Experience conformance Protocol test systems from Rohde&Schwarz, Anritsu, Keysight, Spirent
  • Able to use test and measure equipment such as network and spectrum analyzers and power meter
  • Able to use analysis/logging tools: QXDM, PST, Perl, Wireshark, Shannon DM, etc.
  • Strong written and verbal communications skills including the ability to communicate effectively in a group setting, with colleagues and clients
  • Organizational and time management skills
  • Ability to perform multiple tasks
  • Ability to organize and prioritize workload to meet or exceed deadlines
  • Individual and Team work ethic
  • Demonstrate team leadership
  • Proficiency with Windows, Word & Excel
  • Attention to detail
  • Technical problem solving and process improvement skills
  • Solid working knowledge of 3GPP, CTIA, ETSI, OMA, Zigbee Alliance, and other regulations and standards relating to consumer products preferred
  • Ability to oversee large projects involving multiple staff members
  • Knowledge of statistical analysis tools a plus
  • Strong technical and mechanical aptitude
  • Knowledge of testing consumer products from laboratory / manufacturing / QA / QC perspective preferred

Experience and Educational Background Required:

  • 2 year degree in a technical/engineering discipline and 7 years related experience