Customer Service Representative 1

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Date: Jun 1, 2022

Location: Yellowknife, Northwest Territories, CA

Company: Bureau Veritas

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!


Here are our Core Values:

  • Trusted
  • Responsible
  • Ambitious & Humble
  • Open & Inclusive


If these values resonate with you, Bureau Veritas is looking for a:

                                                                                                            Customer Service Representative 

                                                                                                                 Yellowknife, NWT

                                                                                            Contract Position (June - September 31, 2022)


Primary responsibilities include the following (but are not limited to):

  • Greet all clients in a friendly, positive manner
  • Receive all external client samples
  • Repack samples and arrange for shipments of all samples to the fixed labs.
  • Coordinate with external providers such as courier services and hot-shots when required
  • Ensure proper daily communication of sample shipments to the fixed labs
  • Prepare bottle orders requests and coordinate delivery of bottle orders
  • Recognize routine and non-routine problems and escalate to the Supervisor
  • Ensure supply inventories are maintained
  • Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
  • Work closely with outside sales staff to grow Bureau Veritas’s market share with existing and new clients
  • Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
  • Adhere to Bureau Veritas’ quality systems QA/QC, SOPs and external accreditation requirements.
  • Adhere to Bureau Veritas’ safety policies.
  • All other responsibilities as assigned


Is there a mutual fit? You ideally have:

  • High School Diploma
  • Experience in a laboratory environment is considered an asset
  • Ability to lift up to 40 lbs
  • Excellent attention to detail
  • Strong communication skills (both written and verbal).
  • Strong computer skills (Microsoft Word, Excel, Outlook etc.)
  • Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
  • Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required


Bureau Veritas Canada is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Shaping a World of Trust