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Food Customer Service Rep

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Date: Jan 1, 2022

Location: burnaby, British Columbia, CA

Company: Bureau Veritas

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? 

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!

If our core values of Trusted, Responsible, Ambitious & Humble and Open & Inclusive resonate with you, Bureau Veritas is looking for a:

CUSTOMER SERVICE REPRESENTATIVE

(Food Division)

 

 

As a CUSTOMER SERVICE REPRESENTATIVE, your responsibilities are:

  • The development and maintenance of client accounts.
  • To be the key liaison between the client, the laboratory, and senior Bureau Veritas management.
  • Respond to all client calls (telephone or email) in a timely manner according to department standards.
  • Assist clients with the provision of data interpretive support.
  • Provide consultation, recommendations, and technical assistance to clients.
  • Stay current on the application and interpretation of Food regulations.
  • Document and get closure on all client complaints, (CARS).
  • Stay current with all methods, PARs, and MOCs, via the various reporting tools of the QSI, and CMR databases.
  • Assist the sales team with active participation in development and execution of the regional sales strategies, assist in all quotation reviews, and RFP generation.
  • Development of actual and potential clients through active participation in new account identification, and regular account reviews.
  • Coordinate work schedules, reports, data, billing and client requests.
  • Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation.
  • Complete all office related administration tasks such as filing, reporting and invoice generation, mailing, etc.
  • Coordinate and follow-up of all subcontracted analyses.
  • Coordinate and schedule on time pick-up of samples.
  • Coordinate on time and accurate delivery of all bottle orders.
  • Work with accounting staff to facilitate discussions on client account payment habits; assist with collection of monies owed.
  • Provide client feedback to the Bureau Veritas management.
  • Available to respond to emails and calls after hours and on weekends, when necessary – Phone will be provided.

 

 

You are an ideal CUSTOMER SERVICE REPRESENTATIVE if you have:

 

  • You possess a high school diploma and relevant food industry experience.
  • You possess excellent communication skills (both written and verbal).
  • You are an energetic individual that can work independently in a multi-tasking fast paced environment.
  • You have the ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments.
  • You have good knowledge of computers (Microsoft Word, Excel, Outlook).
  • You possess good time-management, communication, multi-tasking and priority setting skills.
  • You have the ability to adapt to a changing environment.
  • You are detail orientated and have good record keeping skills.
  • You have the ability to accurately follow Standard Operating Procedures (SOP’s) and work instructions.
  • You possess the ability to learn quickly.
  • You can sit for extended periods of time.
  • You have superior typing skills.
  • You are comfortable interacting with customers via telephone.
  • You can support your clients after hours and on weekend, when needed, for emergency and urgent requests.

 

Bureau Veritas is a world leader in testing, inspection and certification services.

When we look at Bureau Veritas, we want to see a reflection of the communities in which we work.  Inclusion is about actively involving every employee’s ideas, knowledge, perspectives, approaches and styles to maximize business success.  Inclusion is about attracting new talent who will bring more diversity to our workforce, with differences in culture, professional backgrounds and beliefs. 

     Our purpose: shaping a world of trust.

Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibility … This is what Bureau Veritas is about, truly believing that it contributes to bettering society. 

Blending performance & integrity, with ambition & humility, responsibility & openness, we are proud that our people leave a mark on what they do.

We respect our people and believe in our talents. 

We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.

We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development. 

Being part of the BV family, is more than just working, it’s being convinced that you will Leave your mark…. in shaping a world of trust.


Join our talented community of scientists and experts and apply today at https://www.bvna.com/careers

Bureau Veritas Labs is an equal opportunity employer.  We are committed to an inclusive, barrier-free recruitment and selection process and work environment.  If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required.  Any information received relating to accommodations will be treated as confidential.

Shaping a World of Trust