Operations Executive

• 1. Position

Operations executive

• 2. Office / Department

Certification Department

• 3. Reporting to

Operations Lead UAE and Certification manager

• 4. Key Working Relationship

• Certification Manager
• Operations Executives
• Lead auditors and auditors.
• Sales team, technical team.
• BU Heads, cross functional teams (technical teams and other BUs)
• Customers / Clients / Project Management Consultants

• Minimum Required Qualifications

• 1. Specialty

Planning, scheduling and Operations

• 2. Education

Bachelor’s degree

• 3. Training

Client handling and customer service

• 4. Technical knowledge

• Knowledge of the Management system.
• Knowledge of ISO standards and ISO 17021 (preferred).
• NACE code classification and technical classification of industries.
• Hands on Finance experience including Invoicing etc.
• Knowledge on outlook, Office 365 (word, Excel), planning and scheduling software application etc.

• 5. Experience

• Minimum 2 years’ experience in planning and scheduling

• Responsibilities / Authorities / Accountabilities

Primary Functions

• Scheduling and Admin activity for Certification.
• Client coordination and managing key Client and organization.
• Other task Assigned by the operations team.

Client Relationship Management

• Team Player and engage all teams.
• Serve as primary point of contact for clients.
• Build and maintain strong long-term relationships with clients and partners.
• Manage client expectations and provide regular updates.
• Facilitate client meetings.
• Address client concerns and resolve issues promptly.
• Ensure high level of client satisfaction.

Business Requirements

• Identify, pursue, and secure existing client relationship.
• Track, Manage and communicate the plan and schedules

Self Management

• Ability to work independently and manage client, management skills for individual and team-based work
• Excellent time management to ensure timely deliverables.
• Self-motivated approach for client engagement.
• Proactive problem-solving and decision-making capabilities

Customer Focus

• Deep comprehension of client's technical needs
• Long-term partnership development

HSE Requirements

• Complete the Regular HSE standard training and compliance to HSE requirements.

• Performance Monitoring

Continual Development

• OHSE awareness training, at least one IMS audit observation

KPI’s

• Planning, scheduling, Certificate issuance

Monitored By

Operations lead and Certification Manager