Project Manager Assistant

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you!

Imagine being surrounded by the brightest minds in the industry.

Bureau Veritas is looking for a

PROJECT MANAGER ASSISTANT

This is a Full-Time position with Medical Benefits and Retirement Savings Plan

As a PROJECT MANAGER ASSISTANT, your responsibilities are:

Work within the Customer Experience Team (CET) functioning in a Customer Support or Change Order Support capacity to help maintain and grow Bureau Veritas’s market share with new and existing clients by providing exceptional customer service.

Process requests received from Project Support or Project Manager to:

• Create orders based on customer requirements.
• Schedule internal courier.
• Initiate analysis cancellations resulting from internal or external changes.
• Gather internal information for client data inquiries and investigations, when required.
• Coordinate and communicate client/internal deadline changes and/or toggle requests with lab operations team.
• Initiate client credits, as required.
• Answer incoming calls and check voice messages to the main phone line and redirect as required

Other tasks:

• Create summary reports for CET Lead.
• Effectively execute to Customer Experience Team KPIs.
• Review file entry information (including price, parameters, contact information and client specific needs) to ensure it complies with client and/or regulatory requirements.
• Send job confirmation to clients as required within internal timeline metrics.
• Enter Quotes.
• Investigate and respond to internal inquiries and sub-contracting requests.
• Respond to operational inquiries (including: Rush TATs, job status, instrument capacity, etc).
• Complete methanol orders and billing.
• May act as a back-up for functions performed by Project Managers and Project Support, when cross trained.
• May assist with client meetings and/or conference calls to address issues, trouble shooting and analysis requirements.
• Provide support to other related departments or areas as required (i.e. Sample Entry, Bottle Prep, Archiving).
• Engage in cross-training/career pathing to support overall success of Customer Experience Team.
• All other duties as assigned

You are the ideal PROJECT MANAGER ASSISTANT if you have:

Skills:

• Demonstrated success in positions related to Customer Service or Lab Operations
• Basic chemistry knowledge for application in a laboratory setting.
• Good knowledge of computers (Microsoft Word, Excel and Outlook)
• Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and the CET members.
• Good time-management, multi-tasking and priority setting skills.
• Strong verbal and written communication skills (French is an asset).
• Organized, detail-oriented and focused.
• Ability to work independently as well as engage others when required in the escalation of concerns.
• Represents the Bureau Veritas Values and is at all times professional.
• Should be responsible, dedicated and motivated.

Competencies:

• Adaptability: Handles changing environment and adjusts to new tasks.
• Communication: Conveys information effectively and efficiently.
• Conflict Resolution: Identifies, addresses, and manages conflicts constructively.
• Integrity: Have strong moral principles and adheres to company rules and policies.
• Interpersonal Skills: Proper interactions with others and communicate effectively in direct interactions.
• Organizational Skills: Manages time and resources effectively to achieve the expected outcomes.
• Responsibility: Follows directives and maintains commitments.
• Teamwork: Collaborates effectively within the team.
• Time Management: Manages time productively and meets deadlines effectively.

Education:

• University degree or College diploma preferably in chemistry or environmental science (an asset) or equivalent work experience.

Bureau Veritas is a world leader in testing, inspection and certification services.

When we look at Bureau Veritas, we want to see a reflection of the communities in which we work.  Inclusion is about actively involving every employee’s ideas, knowledge, perspectives, approaches and styles to maximize business success.  Inclusion is about attracting new talent who will bring more diversity to our workforce, with differences in culture, professional backgrounds and beliefs.

Our purpose: shaping a world of trust.

Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibility … This is what Bureau Veritas is about, truly believing that it contributes to bettering society. 

Blending performance & integrity, with ambition & humility, responsibility & openness, we are proud that our people leave a mark on what they do.

We respect our people and believe in our talents. 

We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.

We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development. 

Being part of the BV family, is more than just working, it’s being convinced that you will Leave your mark…. in shaping a world of trust.

Join our talented community of scientists and experts and apply today at https://www.bvna.com/careers

Bureau Veritas Labs is an equal opportunity employer.  We are committed to an inclusive, barrier-free recruitment and selection process and work environment.  If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required.  Any information received relating to accommodations will be treated as confidential.

Shaping a World of Trust

#LI-DNP