Project Submission Support

POSITION PROFILE

Job Title:                    Project Submissions Support  

Reports to (title):      Project Solutions & Support Supervisor             

Department:             Customer Experience

Basic Purpose:   What is the overall function of the job? 

• To accurately enter client and submission information into the Laboratory Management Information System (LIMS)
• To ensure all submission issues are resolved and pricing is accurate

Key Accountability/Responsibilities:   What specifically is this job expected to accomplish? 

• Ensure accurate entry of sample information into computer database efficiently and accurately
• Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date
• Effectively execute to Project Submission support KPIs
• Review file entry information (including price, parameters, contact information and client specific needs) to ensure it complies with client and/or regulatory requirements
• Respond to and resolve any client submission issues
• Receive and interact with clients in a friendly and approachable manner
• Adhere to Bureau Veritas Code of Ethics Policy
• Support and comply with all Bureau Veritas policies, Quality System and Health & Safety program
• Participate, when requested in department and health and safety meetings
• Maintain training records and relevant qualifications
• All other responsibilities as assigned

Skills and Knowledge:  What skills and knowledge are used to carry out job responsibilities and solve problems?

• College Diploma in Sciences, preferably chemistry or environmental related and/or have the equivalent experience

• Experience in a customer service and/or laboratory environment is an asset
• Strong customer service attitude and commitment to providing exceptional customer service and quality results an asset
• Ability to work collaboratively as part of a team, as well as independently with minimal supervision
• Attentiveness to detail and ability to manage a diverse workload within a fast-paced environment with changing multiple priorities and frequent interruptions
• Strong prioritization skills
• Effective time management, decision making, excellent listening, problem-solving, planning and organizing skills
• You possess an energetic and keen personality with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to change is required
• You are ethical, dynamic, motivated and results oriented
• Strong computer literacy (Microsoft Word, Excel, Outlook etc.)

Work Relationships

Internal: Laboratory Operations, Customer Experience and Sample Logistics Departments

External: Clients, competitors, subcontract laboratories, government offices, couriers, etc.

Working Conditions:  physical work environment, physical effort, visual and listening attention, and travel

• High level of work production in fast-paced lab environment
• Flexible working hours including weekends, overtime and shift work
• Changing priorities and balancing workload to meet tight deadlines
• Some lifting and carrying (up to 40 lbs) and may involve long periods of standing
• Hazardous materials are handled using established safety procedures and appropriate equipment