Sample Logistics Technician - Calgary

POSITION PROFILE

Job Title:                               Sample Logistics Technician

Reports to (title):                Sample Support Supervisor / Customer Service Supervisor

Department:                         Sample Logistics / Customer Service

Basic Purpose:   What is the overall function of the job? 

·         Sample receipt, preparation of supplies and shipping related duties for all clients in support of the Sample Logistics Team.  This position also includes administrative functions

Key Accountability/Responsibilities:   What specifically is this job expected to accomplish? 

·         Greet all clients in a friendly, positive manner

·         Receive all external client samples

·         Unpack samples and organize them according to analytical requirements

·         Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date

·         Ensure all required samples are redirected as required

·         Prepare bottle orders requests and coordinate delivery of bottle orders

·         Provide support to the Sample Log In team

·         Ensure accuracy of results and data entry

·         Recognize routine and non-routine problems and escalate to the Supervisor

·         Ensure supply inventories are maintained

·         Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate

·         Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns

·         Adhere to Bureau Veritas’ quality systems QA/QC, SOPs and external accreditation requirements.

·         Adhere to Bureau Veritas’ safety policies.

·         All other responsibilities as assigned

Skills and Knowledge:  What skills and knowledge are used to carry out job responsibilities and solve problems?

·         High School Diploma

·         Experience in a laboratory environment is considered an asset.

·         Ability to lift up to 40 lbs

·         Excellent attention to detail

·         Strong communication skills (both written and verbal).

·         Strong computer skills (Microsoft Word, Excel, Outlook etc.)

·         Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments

·         Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required

Work Relationships

·         Internal: Laboratory Operations and Customer Service

·         External:  Clients and Couriers

Working Conditions:  physical work environment, physical and mental effort, visual/listening attention and travel

·         High level of work production in fast-paced lab environment

·         Flexible working hours, overtime and shift work

·         Changing priorities and balancing workload to meet tight deadlines

·         Some lifting and carrying (up to 40 lbs) and may involve long periods of standing

·         Hazardous materials are handled using established safety procedures and appropriate equipment