Key Account Manager I

Overview:

Business Title: Key Account Manager

Division: Consumer Product Services

Entity: Cosmetics, Personal Care and Healthcare

Location: Cincinnati, OH

Reports to: VP, Sales & Commercial Excellence Americas

FLSA: Exempt

Hours Worked: Typically, Monday through Friday, forty-hours per week.

However, must be flexible to meet the needs of the department and complete other projects as assigned.

Position Summary:

The purpose of this position is to develop strong and sustainable working relationships with assigned in-sourcing clients/prospects and their supply chain and develop plans and implement growth strategies for assigned client portfolio. The role is responsible for deeply understanding the client’s organization—including their business model, goals, strategies, key initiatives, and leadership—to effectively drive business development and ensure BVCPS resources align with client needs. In partnership with PL and TS teams, the role develops and sells new services to existing accounts to drive incremental growth.

Duties and Responsibilities:

• Develop and execute growth strategies to regain market share, identify new in-sourcing opportunities and improve client satisfaction.
• Maintain regular client communication to align expectations, resolve issues, and drive engagement.
• Identify opportunities to expand BVCPS service offerings within accounts.
• Lead pricing discussions, contract negotiations, and RFP processes for new business.
• Share market, sourcing, and client insights with internal teams.
• Monitor account health, risks, and opportunities.
• Lead quarterly account reviews (SBRs) and facilitate client meetings, presentations, and events.
• Maintain accurate account information and account growth plan in Salesforce
• Deliver annual sales of 300K USD (for the start year).
• Prepare for and participate in client meetings and presentations, training seminars and/or tradeshows.
• Successfully address day-to-day client requests, problems, issues, and complaints.
• Accurate and timely documentation through CRM
• Participate in continuous training/education to keep abreast of current services provided by BVCPS.
• Complete other duties based on business needs and N+1 assignment

Skills & Proficiencies:

• Knowledge of technical regulations, standards, and compliance for cosmetics, personal care and healthcare products
• Strong relationship‑building and client engagement skills.
• Understanding of product development and manufacturing processes.
• Ability to translate technical information clearly.
• Strong communication, presentation, analytical, and problem‑solving skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Skilled in negotiation and service‑based selling.
• Self‑motivated, detail‑oriented, and able to work independently or collaboratively.
• Proficient in Microsoft Excel and PowerPoint.
• Ability to travel up to 10-20%.

Education and Experience:

• 4 year college degree in business administration or related discipline
• 5 years related experience in a business environment preferably in the in-sourcing industry

An equivalent combination of education and experience may be accepted in lieu of above.