Customer Service Administrator 1

Responsabilities

Performance Indicators

Administrative Responsibilities:

• Processing all required administration and documentation within the area of responsibility
• Processing, reviewing, correcting, and improving the invoicing process for Fuels division
• Entering invoices into relevant customer reporting systems
• Sending corrected and improved invoices to customers within the agreed timeframe
• Ensuring a detailed handover to the relevant Client Coordinators, including highlighting any additional work performed
• Preparing all necessary informational materials to support the invoicing process across all departments within Fuels Division
• Working closely with the Team Lead Customer Service and Client Coordinators to deliver the highest added value to our customers

• Achieving agreed personal and departmental objectives
• Meeting both internal (reporting, financial) and external deadlines
• Timely and accurate invoices to customers
• Internal and external feedback on performance, communication, and behavior
• Customer satisfaction
• Compliance with quality, health, safety, and sustainability management systems (related to ISO 9001, ISO 45001, VCA, etc.)
• Compliance with BV Group policies and the Code of Ethics

Knowledge, Skills and Experience

KEY COMPETENTIES

• Minimum Secondary vocational education, working and thinking level
• Preferably relevant work experience in commercial customer service, account management, and achieving commercial targets
• Preferably knowledge and experience in the commodities inspection and testing industry
• Preferably knowledge of technical terminology in both the local language and English, both written and spoken
• Excellent communication skills
• Very good knloedge of English

• Results-oriented
• Attention to detail
• Customer-focused
• Ability to maintain overview and set priorities
• Demonstrates integrity and ethical behavior
• Flexibility
• BV Values: Open & Inclusive, Ambitious & Humble, Trusted, Responsible