Collection Officer

1.1 Position

Collection Officer

1.2 Office / Department

GES - FINANCE

1.3 Reporting to

Financial Controller

1. 4. Key Working Relationship

Financial Controller

Team Leader - Collection

Customers (Internal and External)

2. Minimum Required Qualifications

2.1. Education

Must have completed Degree relevant to Finance/ Accounting background

2.2.Training

Computer literate

1. 3. Specialty

Should be a ‘go to market’ attitude personnel

UAE Driving License is mandatory

Should have a pleasing personality

Good communication and presentation skills

Positive attitude

Good data analysis

Good interpersonal skills

1. 4. Technical Knowledge

Good MS-Excel skills

1. 5. Experience

Minimum 2 years’ experience in collections in a banking/ real estate or oil and gas industry (preferred)

3.1 Primary Functions

• Liaise with clients to ensure the timely collection of debts/receivables as per established KPI’s/criteria
• Schedule regular meetings with customers in a bid to develop and maintain strong professional relationships
• Conduct reconciliation of all collections/receivables transactions to ensure ledgers are maintained accurately
• Maintain accurate records of all collections / receivable transactions for the monthly book of accounts
• Ensure all collected amounts are deposited into Company’s bank account as per the agreed collection date and record and report any discrepancies in compliance with Company financial policies and procedures 
• Review daily receivables collection report to ensure all statements are up to date
• Provide required support to the invoicing team to facilitate effective collection of outstanding dues
• Address all customer queries related to invoicing and payments in a timely manner and direct queries to the appropriate stakeholder for resolution
• Support the month end closing as required and ensure all receipts are appropriately recorded as per Company financial policies and procedures 
• Liaise with internal and external auditors as needed
• Ensure compliance with all relevant (internal and external) regulations including QHSE requirements using company policies and procedures as appropriate

3.2 HSE Requirement

• Authorized to stop work if condition, situation, environment. etc is not safe to perform the activity (immediately inform to reporting person in the department for further guidance, if this authority is used).

• Accountable to Take care of your own health and safety and that of people who may be affected by what you do or do not do.
• Accountable for Co-operating with others on health and safety, and not interfere with, or misuse, anything provided for your health, safety or welfare.
• Comply at all times with all applicable legal requirements, BV Dubai HSE Policies, procedures and practices.
• Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager.
• Report immediately to HSE Coordinator and Business Line Manager if any new hazard is identified and participate in devising suitable operational control to eliminate/minimize the risk appropriately.
• Incident reporting as well as taking action whenever any unsafe act or condition is observed.
• Ask to the concerned, if not having clear understanding for any required action / response.

3.3 Self Management

• Ability to deal with difficult clients
• English proficiency (Fluent written and spoken)
• Communication skills
• Very good listening skills
• Presentation and convincing skills
• Experience of working internationally and/or in a multi-cultural environment
• Proven Sales and Marketing skills

3.1 Continual Development

• Timely and accurate reporting.
• Timely followup on due payments.
• Good communication with clients.
• Ability to perceive and satisfy the expectations of clients.
• Problem solving.

3.2 KPI’s

• Accuracy ( correspondence, communication etc)
• Achievement of workload
• Respecting the time-limits
• Planning and organisation of work
• Customer relationship management

3.3 Monitored by

• Financial Controller and SSC Team leader