MCA New Product Development Manager

The New Product Development & Sustainability Manager is responsible for developing, commercializing, and scaling new service offerings across Sustainability, Food, Second-Party Audits, Supply Chain Assurance, and Training services within the Middle East, Caspian, and Africa (MCA) region.

The role acts as the bridge between Global Product Lines, Regional Operations, and Country Sales Teams to transform global initiatives, strategic partnerships, and framework agreements into sustainable revenue streams to maximize the value of existing global service agreements (SLAs) signed with multinational clients and major suppliers by ensuring their deployment and execution across MCA countries.

Reporting Line

Reports to: VP Certification -MCA

Key Responsibilities

New Product Development & Commercialization

• Identify market opportunities and develop new services in:
• Develop business cases and go-to-market strategies for new offerings.
• Coordinate pilot projects and service launches across the region.
• Monitor market trends, customer needs, regulatory developments, and competitor activities.
• Drive adoption of new services across MCA countries.

• Support countries in building technical competence and sales capability.
• Act as the regional focal point for sustainability initiatives.

• Develop second-party supplier audit programs for strategic clients.
• Promote supplier qualification and supply chain risk management services.

• Lead implementation of global framework agreements and strategic client contracts across MCA.
• Engage with country teams to identify opportunities under existing global agreements.
• Ensure service delivery consistency across countries.
• Track utilization and revenue generated from global contracts.
• Develop account expansion strategies with multinational clients and suppliers.

• Develop training portfolios in sustainability, food safety, supplier audits, ESG, and related disciplines.
• Create regional competency development programs.

• Support key client meetings, tenders, and commercial proposals.
• Build relationships with major customers, industry associations, and scheme owners.
• Collaborate with sales teams to achieve growth targets.
• Generate measurable revenue from new services and strategic agreements.

• Facilitate best-practice sharing and knowledge transfer.
• Support countries in overcoming operational and commercial barriers.

Key Performance Indicators (KPIs)

• Revenue generated from new services.
• Revenue generated from global SLA/framework agreements.
• Number of new services launched.
• Number of second-party audit programs deployed.
• Regional pipeline development.

Qualifications

Education

• Bachelor’s degree in engineering, Environmental Science, Food Science, Sustainability, Business, or related field.
• Master's degree preferred.

Experience

• Minimum 8–10 years of experience within TIC, Sustainability, Food Certification, Supply Chain Assurance, or Consulting.
• Proven track record in business development and product commercialization.
• Experience managing multinational clients and strategic accounts.
• Experience working across multiple countries and cultures.