MCA Operational Performance Director

Minimum Required Qualifications

Education:

Bachelor’s degree in engineering or a related technical discipline (Master’s preferred). 

Technical knowledge: 

• Experience in testing, inspection, certification activities is a plus
• Practical experience of lean methods, 5S, standardized work, problem solving, VSM, Kaizen, Hoshin Kanri with evidence of real sustainable financial and behavioral results
• Project management certificate or experience
• Advanced Office 365 skills 

Experience:

10+ years professional work experience, preferably in the testing, inspection, certification activities 

Role Purpose:

The Performance Manager drives business profitability across the Middle East, Caspian & Africa (MCA) region by deploying strategic process improvement initiatives and digital transformation programs. Leading a team of Area Performance Directors and support staff, this role executes modernization of operations, optimizes workflows, and establishes a culture of operational excellence that enhances client experience and Bureau Veritas' efficiency.

Responsibilities:

Strategic Performance & Profitability Leadership

• Establish annual profitability targets for MCA countries and deploy prioritized process improvement projects to achieve group-level performance goals
• Partner with underperforming business units to diagnose operational challenges and implement corrective actions
• Monitor LEAP 28 TIQ and Performance indicators to track progress and drive sustained improvement

Digital Transformation & Field Operations Modernization

• Lead strategic deployment of digital systems to modernize and optimize field operations and workflows across the region
• Drive digitization of harmonized processes in partnership with the Digital Transformation (DxT) team
• Deploy Tableau digital cockpits and comprehensive TIQ/Performance KPI visualization tools
• Establish governance frameworks with HR, M&S, Finance, DxT, HSSE, and P&L leaders to optimize digital system adoption

Process Improvement Program Execution

• Establish and monitor process improvement projects across regions, areas, and countries
• Review operational and administrative processes using lean methodologies to eliminate waste and streamline workflows
• Identify alternatives (shared services centers, resource transfers, etc.) to optimize production capacity
• Harmonize and replicate best-practice processes across MCA for consistency and scalability
• Ensure end-to-end process traceability from opportunity identification through cash collection

Change Leadership & Organizational Adoption

• Direct Area Performance Directors and support team in executing improvement initiatives and monitoring adoption
• Drive alignment through clear communications on process changes and performance expectations
• Embed operational excellence as a day-to-day practice and champion continuous improvement