Technical/ Certification Officer

TECHNICAL/ CERTIFICATION OFFICER - VOC

1. Position Details

1.1. Position
Technical/ Certification Officer - VOC

1.2. Office / Department
Government Services

1.3. Reporting to
Deputy VOC Technical Manager

1.4. Key Working Relationship

• Technical/ Certification Team
• Deputy VOC Technical Manager
• Customers / Clients / Project Management Consultants
• VOC Issuing Office / Technical Manager, VOC Technical Advisers
• He is expected to establish direct contact with Client and whenever necessary with other Bureau Veritas organization.

1.5. Functions

• To handle Technical matters of VoC & processes related to applicable certification schemes.

1.6. Managing

• Verification of VOC Technical aspects/applicable certification requirements.

2. Minimum Required Qualifications

2.1. Knowledge Skills and Experience

• Excellent PC skills.
• English proficiency, Communication skills.
• Satisfactory knowledge of Export / Import procedures, Cargo Inspection procedure.
• Knowledge of types of discrepancies (detected during document review, inspection and/or testing)

2.2. Education

• Higher education Certificate (With Science) or degree level in Engineering or standards background./ Degree / Diploma in any Engineering stream

2.3. Training

• Satisfactory knowledge about product conformity assessment procedures or at least BV VOC procedures.
• Satisfactory knowledge about applicable accreditation standard requirements (ISO 17020, 17065….etc) & applicable certification schemes.

2.4. Technical knowledge

• Knowledge of standards according to which certifications are granted.
• Technical knowledge of products for which certifications are granted.

2.5. Experience

• Minimum 2 to 3 years experience in similar field

3. Responsibilities / Authorities / Accountabilities

3.1. Primary Functions

• To verify conformity documents of the files allocated to him/her, as per the applicable standards, applicable certification scheme, related VoC procedures and country regulations.
• Checking of inspection reports for the files allocated to him/her, mainly for VoC Technical aspects & report inspector’s performance with regards to quality and accuracy.
• Authorized to manage product certification process requirements of relevant certification scheme.
• Acquisition and maintenance of a good knowledge of the VoC market & relevant certification schemes.
• Contribute to the overall technical development of VoC.
• Coordination between the Inspection Activities and Technical/ Commercial activities.
• Coordination between LOs/PICs and Dubai Regional Centre for VOC activities, as applicable.
• Guide clients on VoC Technical concerns & relevant certification scheme requirements, as and when required.
• Share good practices/execute good co-ordination (as applicable) between BV technical services and the customers.
• Continuous acquisition and maintenance of technical knowledge of the VOC procedures, requirements and standards.
• To consult BV’s internal knowledge management tool for update of VOC procedures/relevant information.
• Proposal of improvements to N+1 in daily tasks.
• Meeting objectives set by his/her N+1.
• Reporting of discrepancies and difficulties met in reaching quality goals / time schedules to N+1.

3.2. Performance Indicators

• Accuracy ( correspondence  , communication , etc …)
• Achievement of workload
• Respecting the time-limits
• Quality of planning and reporting
• Planning and organisation of work
• Customer relationship management
• Efficient management of technical reviews

3.3. Key Competencies

• BV  Core & Business values
• Achievement motivation
• Teamwork and co-operation
• Customer service orientation
• Initiative
• Integrity, confidentiality
• Technical knowledge related to products to be certified