Tele-sales Executive

1. Position Details

1. 1. Position

Sustainability Business Developer

1. 2. Office / Department

System Certification Services

1. 3. Reporting to

Sales Manager – Certification / Manager, Marketing & Sales Industry & Facilities

1. 4. Key Working Relationship

Certification Manager

2. Minimum Required Qualifications

1. 1. Specialty

N/A

1. 2. Education

• Minimum of 15 years of formal education and a University Degree

1. 3. Training

• Bureau Veritas Sales Training and Technical training to be provided on joining
• Detailed knowledge on the BV Sustainability Solutions
• Sales/ Marketing Training

1. 4. Technical knowledge

• Demonstrate an awareness of the training product range offered by the offices of the respective countries.
• Demonstrate an understanding of the generic sales process for training products in BMS
• *Demonstrate an awareness of BVC structure and key personnel to liaise with specific certification schemes
• *Demonstrate the ability to identify the significant aspects of a client’s processes and organization in order to develop a quote.
• *Understand the process of Lead conversion to sales
• Demonstrate an awareness of key BVC systems and tools (for example Siebel, Sales Force, Tableau, ZIG, Flex)
• *BVC’s specific conditions of certification services.

1. 5. Experience

• Proven work experience as Sustainability Sales in a similar industry.
• Advanced organizational skills with the ability to handle multiple assignments
• Strong communication skills

3.1 Primary Functions

• Prospection of new clients within Dubai and northern emirates.
• Identify and develop new business opportunities related to sustainability, environmental, and social responsibility initiatives.
• Conduct market research to understand customer needs, trends, and competitive landscape in the sustainability space.
• Communicate the value proposition of sustainability offerings to potential clients and secure new business.
• Represent the company at industry events, conferences, and networking opportunities.
• Completing the Sales Loop (client visit, proposal preparation & negotiation, follow up, contract issuing, after sales feedback visit).
• Creating, communicating and executing sales and marketing plans for new and existing accounts
• Generate leads and build a robust pipeline of prospects.

3. 2. Technical Expertise

• Maintaining up-to-date knowledge of sustainability product portfolio.

3. 2. Business Requirements

• Uploading commercial information in CRM tool (Salesforce)
• Record sales activities and report to Sales Manager

3. 2. Self-Management

• Participate in organisation of sectorial meetings, exhibitions, seminars planned for SCS.
• Conducting relevant and extensive market research to highlight current trends within the industry

3. 2. Customer Focus

• Developing and maintaining relationships with corporate accounts

3. 2. HSE Requirements

• Authorized to stop work if condition, situation, environment…etc. is not safe to perform the activity (immediately inform to reporting person in the department for further guidance, if this authority is used).
• Accountable to take care of own health and safety and that of people who may be affected by what can do or cannot do.
• Accountable for co-operating with others on health and safety, and not interfere with, or misuse, anything provided for health, safety or welfare.
• Perform his duties in safe environment and respond to emergency situations as required by local procedures.
• Submittal of required reports within time frame / as assigned
• Comply at all times with all applicable legal requirements, BV Dubai HSE Policies, procedures and practices.
• Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/ QHSE Manager
• Reporting all incidents / Near Miss reporting as well as taking action whenever any unsafe act or condition is observed.
• Responsible for giving feedback on HSE issues for improvement as part of participation and consultation requirement.
• Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.
• Report immediately any HSE incident and cooperate in investigation
• Use appropriate PPE in the work area and be aware of:
• the risks appropriate PPE will control or minimize
• Report immediately in case the PPE is worn off or lost.
• Communicate with their immediate manager any unsafe work practice or condition and opportunities for improvement of HSE practices.

3. Performance Monitoring

4. 1. Continual Development

Refer to PMP

4. 2. KPI’s

• To achieve annual sales targets related to sustainability portfolio.
• Sales Pipeline, target: At least 3 times the sales target.
• Zero Customer complaints.
• To support the achievement of department DSO target.

4. 3. Monitored By

Sales Manger – Certification.