TMS Support and Permit Coordinator

TMS Support & Permit Coordinator

Reports to: Operations Manager – Plan Review

Purpose of Position/ Function:

Working under the direction of the Operations Manager – Plan Review Texas, the TMS Support & Permit Coordinator is responsible for maintaining project data integrity within TMS, supporting permit technicians, coordinating plan review follow-up activities, providing client support, and assisting with departmental operations and administrative functions.

Responsibilities and Duties:

· Review and update open permits in the TMS system.

· Assist cities on the status of projects and with permit issuance.

· Assist with weekly WIP reports and project tracking activities.

· Track outstanding commercial and residential plan review comments and follow up with clients and staff.

· Assist permit technicians with project intake and project entry into TMS.

· Verify project information for completeness, accuracy, and compliance with city requirements.

· Provide overflow support during high-volume periods.

· Assist clients and Operations Manager with implementation meetings.

· Provide backup support for Office Coordinators and administrative staff.

· Prepare reports, correspondence, and maintain project records.

· Maintain proficiency with Microsoft Office and internal software systems.

· Must possess strong organizational and customer service skills.

Job Qualifications and Education:

MINIMUM ACCEPTABLE EDUCATION AND EXPERIENCE:

Any combination of education or experience normally equivalent to:

Education: High school diploma or GED required. Associate degree preferred.

Experience: Minimum 2 years of administrative, permit processing, project coordination, customer service, or related experience.

Software: Proficiency with Microsoft Word, Excel, Outlook, Teams, and database/software systems.