Program Manager

Job Responsibility & Accountability (Key roles, functions & accountabilities) 

KPI Monitoring: Initiate a discussion within the team and escalate to line manager when there is any common KPI issues globally

Client engagement: Understand client’s challenges and partner with the client directly via face-to-face meetings or phone calls to work out solutions.

System Utilization: Assess BV systems and team up with IT /GTS departments to develop a client specific tool, providing solutions to client as partner in the most efficient way.

Program issue handling: Assess program issues to identify potential risks for all his/her global programs, initiate the preventive actions to other programs.

Program issue prevention: Initiate a discussion within the team to identify common issues and prevent similar issues to other programs. Initiate and drive the program audit, technical audit, In-line QC audit by working with related processes when necessary.

Program change management ：Critically assess the impact & consequences when implementing a manual work to automation. Pre-engagement with related stakeholders (Operations or IT or GTS, etc.) for complex program changes to assess the feasibility and deploy the program changes in the most effective and efficient way for operationalization.

Program instruction Presentation ：Critically assess the complexity of program change, determine the most effective tools such as workflow, table form to best present the complicated procedures or process. Operations engagement ：Understand their challenges and aim at a resolution to balance between the client and operations at the best interest. 

Program Training and Deployment ：Assess the complexity of change, determine the most effective training approach, such as on-site training (if necessary). 

Program simplification ：Initiate and lead the continuous improvement or simplification through projects in conjunction with operations, IT and various process teams

BV System Proficiency: High proficiency in all BV systems, and have the ability to work on IT EDI project. Fully understand the OTRD process and set up BVOS for client including PD function

RFP ：Actively participate on proposals review by focusing on the program administrative requirements and drive the client for appropriate best practices

Account Change: Clearly understanding account priorities and initiatives. Proactively work out a strategy with KAM to reduce the risk impact to the company and maximize potential opportunities. Regular review with client if necessary.