Senior Customer Services Officer

Location:

Hong Kong, Other/Not Applicable, HK

Type of contract: Permanent

Posting date: 5 May 2026

Job offer reference: 207733

Responsibilities:

Provide excellent customer services and maintain good relationship with clients
Handle enquiries, client instruction and complaints (Senior Program Support Coordinator) in a professional and timely manner
Coordinate with internal departments to satisfy customers’ needs by providing efficient feedback and the best solutions
Understand clients’ expectation and deliver first-class services
Follow up on the test submission
Collect market intelligence
Work closely with supervisor to provide the relevant support on key customers’ request with KAM and SBU (key account)
Be on top of the frequent program changes with required learning before deadline
Physical works involving in manual handling and/or lifting and moving samples may be required as assigned by supervisor

Job Requirements:

Diploma or above in any discipline
1 year / 2 years (Senior) of customer services experience, preferable in commercial testing laboratory, manufacturing, trading, buying office or merchandising field is an advantage
Good command in English, Mandarin& Cantonese
Responsible, patient and customer-oriented
Strong communication, organizational and presentation skills
Ability to work under pressure and priories the job to handle crisis situations
Excellent client service skill to ensure effective, responsive client interaction
Mature and work independently with strong problem-solving skill (key account)
Hand-on skills in MS Word & Excel as well as other computer applications
Fresh graduates are welcome

Our Benefits:

Mail
1/F, Pacific Trade Centre
2 Kai Hing Road
Kowloon Bay, Kowloon

Personal data collected will be used for recruitment purposes only.

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