Document Coordinator II

Overview:

Business Title: Document Coordinator II

Position Title: Lab Support Tech II

Division: Consumer Products Services

Entity: ATL

Location: Indianapolis, IN

Reports to: Manager

FLSA: Non-exempt

Hours Worked: Typically, Monday through Friday 8:00 AM – 4:30 PM. Must be flexible to meet business needs

Position Summary:

The Document Coordinator II is responsible for the accurate and timely preparation of lab documents and shipping for reagents and samples, reporting data, and writing technical reports.

Duties and Responsibilities:

• It is everyone’s responsibility to live out our Values and Absolutes by Shaping a World of Trust while ensuring responsible progress.
• Performs sample and reagent order fulfillment 
• Responsible for preparation of specimens and reagents for shipping and storage (e.g., printing labels, QC of specimen tubes, aliquot specimens, prepare racks, worklists, enter/scan specimens etc
• Gather data from analysts and vendors to prepare technical reports technical reports in an accurate manner. 
• Learn and update data systems according to protocols 
• Complete work processes within designated deadlines 
• Performs all tasks and procedures in a team environment with daily supervision 
• Clean, organize and maintain work area, e.g., refrigerator and freezers as needed). 
• Participate in the laboratory inventory program that provides adequate inventories of reagents, samples, and supplies. 
• Assure the accuracy of tasks by adhering to the laboratory’s Quality Control SOPs.  
• Communicate effectively with team members
• Conduct verbal and written communications with internal and external contacts under N+1 advisement 
• Maintain multiple communications streams with internal and external partners (CRO) including portals, SharePoint sites, and MS Outlook email.
• Maintain confidential information.
• Documentation – Generate, QC and maintain documents ensuring all information is accurate, up to date and complies with Good Documentation Practices to meet regulatory guidelines and audit readiness
• Responsible for transferring data from external and internal vendor portals to multiple locations for the client.
• Comply with all safety guidelines. 
• Assist in administrative aspects of various departmental projects as directed. 
• Participate with senior staff in client meetings / visits, when appropriate. 
• Consult with other technicians / engineers on various issues, seeking direction as needed. 
• Update lab procedures with direction from senior staff 
• Identify improvements in the areas of testing quality, accuracy, and efficiency.  
• Functions include but are not limited to data upload, document QC, manifest formatting, shipment receipt, inventory, QC, storage, transfer and re-receipt, compound ordering. Customer service, managing client requests/orders within TAT, tracking emails and workflow, developing processes, and implementing new automated software for sample management. 
• Collaborative with the Specimen management coordinator team on receiving, QC, shipping, disposals, registering, tracking, storing, labeling and routing samples and reagents upon client request.
• Provide exceptional customer service and support. Learns new processes and provides issues resolution.
• Works seamlessly with other tasks.
• Must be highly organized, able to manage multiple work and communications lines between external vendors and internal clients.
• Be a collaborative team member to share knowledge and support cross functional areas
• Perform other essential tasks, projects and responsibilities as required. 
• Assist with any special projects as needed 
• Assist with report writing by consolidating data and filling data into protocols 
• Strong technical aptitude and/or broad technical knowledge in various areas 
• Technical problem solving and process improvement skills 
• Motivation to learn higher level activities 
• Follow the guidelines set forth with clients and Company Quality, Health, Safety, Security and Environmental policies and procedures. 
• Comply with clients’ and Company management systems in accordance with appropriate regulatory agencies. 
• Perform other essential tasks, projects, and responsibilities as required.
• Other duties as defined by Manager, department needs and workload 

Skills & Proficiencies:

• • Problem solving and process improvement ability
• Strong client-facing skills with professional communication skills in both written and verbal formats
  • Must have high attention to detail for quality and strong organization and time management skills
• Ability to understand basic scientific terminology and communicate it to others
  • Ability to perform multiple tasks
  • Ability to prioritize individual workload to meet or exceed deadlines
  • Individual and team work ethic
  • Basic computer skills: Windows, Word & Excel.
  • Attention to detail
  • Technical aptitude
  • Champions company values

Education and Experience:

• Associate’s degree in closely related field
• Minimum of 6-months of experience with Specimen management, or project management

An equivalent combination of education and experience may be accepted in lieu of above.

Compensation Range: $23.00 - $26.00 per hour (e.g., the job posting is not necessarily reflective of actual compensation that may be earned, and actual compensation is subject to variation due to such factors as locations, education, experience, and skillset).