QHSE Scheme Reviewer

1. Position Details

1. 1. Position

RCL Reviewer

1. 2. Office / Department

Regional Critical Location

1. 3. Reporting to

RCL Manager

1. 4. Key Working Relationship

Certification Managers of Operational Countries

Technical Manager of Operational Countries

Auditors of Operational Countries

Sales Team of Operational Countries

Coordinators of Operational Countries

2. Minimum Required Qualifications

1. 1. Specialty

Relevant standard Lead Auditor qualification, Application reviewer qualification and decision maker qualification

1. 2. Education

University degree (or similar educational institute level) is required 

1. 3. Training

Be a Lead Auditor for the scheme he/she is technically reviewing

On Job training in CR, File and competency cases knowledge related to the management system qualification is required.

1. 4. Technical knowledge

Knowledge of Certification cycle process (initial audit, main audit, surveillance audits, recertification, transfer audit, extension/ reduction of scope/sites).

Knowledge of Certification that can be offered.

Knowledge of specific management system standards/normative documents

Knowledge of client’s business sector

Knowledge of client technological sector (i.e. products, processes and organization);  PQC, PEC and SAF. • For ISO 14001 environmental terminology, aspects and associated impacts. • For ISO 45001 OH&S terminology, principles, process, concepts and context of organization.

Knowledge of Standards and normative documents as per the applicable accreditation scheme, Accreditation rules, CER MS procedures, applicable MDs and guidance related to the standard

Knowledge of Auditing principles, practices, techniques and local laws related to the chosen standard

Knowledge of Contact details of local certification personnel to clarify issues.

1. 5. Experience

The candidate should have at least 5 years total work experience where the activities undertaken contribute to the development of knowledge and skills in:

• The Quality management field (for QMS Auditors);

• The Environmental Management field (for EMS Auditors);

• The Occupational Health and Safety Management field (for OH&SMS Auditors).

1. 6. Skills

Languages:

• Fluent in English reading, writing and speaking

3. Responsibilities / Authorities / Accountabilities

1. 1. Primary Functions

• Ability to detect technical defects in audit reports against the certification documentation requirements before it is presented to Certification Decision maker
• Ability to take a certification decision
• Ability to handle the critical matter in a fair manner

1. 2. Technical Expertise

• Technical expertise in the fields of Engineering, Science and Technology is required as per the sector specific requirements.

Application review:

• Review of the submitted contract review for correctness and completeness in line with requirements.
• Seek additional information / corrections as applicable based on review
• Approve the contract review once all the required elements are found in line with the requirements.
• Review and evaluate, using appropriate checklist, the technical content, accuracy, and relevance of audit report.
• Identifying gaps, inconsistencies, or areas for improvement in audit reports.
• Makes certification decisions for products they are authorized for. They take decisions as described in the certification process.

File Review:

• Review and evaluate, using appropriate checklist, the technical content, accuracy, and relevance of audit report.
• Identifying gaps, inconsistencies, or areas for improvement in audit reports in the form of defects and queries.
• Provide feedback to Auditors and Technical Managers regarding queries.
• Collaborate with other Technical Reviewers to ensure consistency and alignment.
• Maintain comprehensive documentation and records of their review activities and recommendations

Competence Review:

• Review and evaluate requested competence against the procedures of BVCME
• Identifying gaps, inconsistencies, or areas for improvement in audit reports in the form of defects and queries.
• Provide approvals for auditor status and code allocations as per BVCME procedures
• Maintain record and update the tracker.

Suspension and withdrawal:

• Review and evaluate requested suspension and withdrawal request
• Identifying gaps, inconsistencies, in suspension and withdrawal request received
• Maintain record and update the tracker.

General Responsibilities

• Ensure compliance with iso 17021 Standard, Mandatory documents and BVCME Procedures
• Maintain data integrity, accuracy and confidentiality within the management system certification
• Ensure relevant data collected from all countries relevant to complaints and appeals, Surveillance audits, Incident (internal external), Countries customer feedback, RCL Customer satisfaction and Auditors peer review etc.
• Develop, implement and maintain a robust system for sorting, tracking and retrieving data related to accreditation activities
• Generate quarterly report regarding review activities, trend and performance metrics
• Collaborate with internal and external stakeholders to ensure smooth flow of accreditation and certification related activities.
• Identify and mitigate risk related to data management
• Complete all assigned E-learning in timely manner.
• Maintain key performance indicators as stipulated through service level agreements (SLA)
• Remain responsible for clarification regarding any doubt pertaining to defect or query
• Participate in technical discussions, meets and other events as organized by BV from time to time
• Participate in audit to maintain Lead Auditor qualification and improve technical skills
• Keep and continuously improve the knowledge towards technical and regulatory aspects of industry sectors, to be able to review the audit reports in an ongoing context

1. 3. Business Requirements

• Having adequate communication and leadership skills
• Ensuring quality of Audit according to ISO 17021 requirements
• Interpretation of results of auditing
• Ability to communicate complex findings clearly to stakeholders.

1. 4. Customer Focus

• Focussed to meet the requirements of Operational countries
• Develop trust and open communication with team.

1. 5. HSE Requirements

• Maintain up-to-date awareness of Corporate HSE policy, procedures and practices
• Comply at all times with all applicable legal requirements, BV HSE Policies and procedures, client’s HSE procedures and practices.
• Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/supervisor
• Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.
• Report immediately any HSE incident and cooperate in investigation
• Take care of your own health and safety and that of people who may be affected by what you do (or do not do).
• Co-operate with others on health and safety, and not interfere with, or misuse, anything provided for your health, safety or welfare.

• Communicate to their RCL manager and local HSE representative about any unsafe work practice or condition and opportunities for improvement of HSE practices.
• Comply with client’s site specific HSE regulations.
• Always comply with all applicable legal requirements, BV Group HSE policies and procedures, clients HSE procedures and practices.
• Maintain up-to-date awareness of Corporate HSE policy, procedures and practices

1. Performance Monitoring

1. 1. Continual Development

As per the Performance Management Process (PMP) form from time to time on yearly basis.

• Complete requirements for appropriate professional trainings in specified time frames.
• Attend appropriate courses/seminars/Training
• Progress towards developing individual distinctive competence targets.

1. 2. KPI’s

Technical Review KPI:

• Response time for CR review, Files review, competence, suspension and withdrawal with respect to SLA signed with countries
• Accurate and clear technical review

Achieve production KPIs for auditors:

Timely Submission of audit plans. (If SF15 sent timely) 2 weeks prior to the audit

Timely Submission of audit reports.  7 days after the last day of the audit

Ensuring customer satisfaction - Zero customer complaint (justified)

ICC Defects resulting from Audit Reporting - Below 5 % 

Average NCR raised in the audit -1

1. 3. Monitored By

RCL Manager