Talent Pool : Customer Service Executive

The Customer Services Executive will generally support the Business Development Executive in the undertaking of tasks in field or office environment.

Responsibilities:

1. Familiarizing self with all products and services offered by the Company.
2. Assist the BD team in:
1. Actively seeking new business opportunities in the government, construction, and industries including but not limited to the oil and gas industry.
2. Preparing and performing bids and presentation to clients related to the company products and services.
3. Promote company brand name and to expand the market share to widen business opportunity from small to big corporate clients.
4. Update the visual presentation materials and sales kit.
5. Assist to client’s enquiries as well as to manage and resolve issues & complaints.
6. Assist in marketing events such as road shows, exhibitions, promotion of products etc.
7. Perform contract review in consultation with the BD Manager, Operations Manager, QHSE Executive and/or Technical Manager.
8. Drafting business proposals and contracts to draw in more revenue to clients.
9. Reviewing clients’ feedback and implementing necessary changes.
3. Any other work as assigned by superiors.

Accountabilities:

1. Form good working relationship with the clients.
2. Work cohesively with technical, business unit managers, QHSE, Operation Manager and other BD personnel for the preparation of any quotation, tenders, etc.
3. Understand financial goals / budgets of the organisation and ensure full compliance to the KPIs set on monthly basis.
4. To provide support to BV Network for quotations.
5. Set initiative to learn and understand BV global products and services. At minimum it is mandatory to complete the 2 parts of Discovering BV in MyLearning system.
6. Able to resolve problems within own work.
7. Proactively manages own work and resolves conflicting issue to meet deadlines without compromising work quality.

Education:

1. Background in Business, Marketing or similar.

Language:

1. Fluent in Malay and English. Fluency in Chinese is an advantage.

Computer:

1. Computer literate.
2. Proficient in MS Office (Word, Excel & Powerpoint).
3. Excellent written and verbal communication skills.

Experience:

1. Experience in similar field or work scope is an advantage. 

Others:

Good communication and inter-personal skills